Customer Service Infection Control
Resume:
Marilyn Jean Esters
Bakersfield, CA 93308 *******.*******@*****.***
Education
California State University Bakersfield, 2010
MSA-Health Care Administration
Pi Alpha Alpha Member
California State University Bakersfield, 2009
B.S. Business Administration-General Business
Dean’s List
Experience
Clinical Employee Health Data Specialist, Bakersfield Heart Hospital
April 2011- March 2013
• Manager of Employee Health in partnership with Infection Control Director which includes
employee records, health requirements, and California OSHA requirements for employment
• Reporter for the CalREDIE Provider Portal that provides information to the CDC for infectious
diseases, illnesses, etc
• Develop and create a Respirator Specific Training Program in accordance with California Department
of Public Health (CDPH) and Cal OSHA
• Collaborate with Risk Manager for Stroke Accreditation Requirements-played key role in ensuring
that facility qualifies with all State requirements and Title 22
• Facilitate Safe Patient Handling Program including implementing training, revising policies, and
following new regulatory and State requirements
• Maintain health requirements and compliance issues for employees including administrative
responsibilities in MIDAS
• Oversee staff to ensure that compliant/healthy staff remain on work schedule
• Facilitate hospital audits for Code Blue, Restraints, Medication Errors, Falls, etc. in collaboration
with multiple Directors/Departments: Infection Control, Risk Management, Radiology, Respiratory,
and Emergency
• Facilitate Special Projects in collaboration with Vice President, Risk Management, and Patient Safety
Officer to prepare, revise, and create hospital policies: POLST, Disruptive Patients, Safe Surrender,
etc.
• Oversee new health requirements, create new policies, and enforce rules that comply with the Centers
for Disease Control, California OSHA and Joint Commission
• Committee Member for Infection Control Meetings as well as attend Patient Safety, Patient Safety-
Culture, and Medication Reconciliation Meetings
• Prepare Employee Health, Patient Safety & Risk Management Reports including spreadsheets, data
trends, and individual department compliance/statistics for monthly and quarterly meetings
• Manage time cards for staff in Kronos Workforce Central Program for check processing-also familiar
with ADP Workforce Time Management Program
• Assist Infection Control Director with Workers Compensation issues
Medical Support Technician, Kern Medical Center
January 2005 – April 2011
• Certificate holder for National Healthcare Safety Network (NHSN) for mandated reporting to the
Center for Disease Control (CDC) which comply with California State Law and satisfy hospital
funding regulations and (Joint Commission Accreditation of Healthcare Organization) JACHO
requirements
• Create and prepare monthly, quarterly and annual compliance reports
• Electronic Medical records experience
• Assess and refer associates to appropriate providers post exposure
• Maintain and review employee health on-hire records
• Update and review documentation for health screening that meet Cal-OSHA and County of Kern
requirements
• Maintain confidential general office duties while adhering to HIPAA laws
• Daily maintenance of compliance logs and reports as well as quarterly file audits
• Attend Infection Control Committee meetings, organize documents, take and type minutes
• Responsible for high volume data entry related to Infection Control/Employee Health duties
• Daily computer use and other automated office equipment for spread sheet development as well as for
the performance of related job duties
• Supervise, assess job performance, complete job reviews, and assign job duties to five student
employees
• employment includes 18 months as an extra-help employee-actual permanent employment started
October, 2006
Valley Staffing Services, Temporary Agency
December 2003 – January 2005
Assumed responsibility for various part to full-time positions while Full-time CSUB student
Human Resources Assistant, Managed Care Systems
• Prepared complex administrative duties not limited to billing procedures, correspondence and other
documents for new hires and insurance companies
• Maintained and prepared check request for billing procedures while adhering to company policies and
government regulations
• Thoroughly maintained all HR logs, data, files, and contracts
• Assisted HR Director in implementing appropriate training and research development for company
while adhering to applicable laws and regulations
Administrative Assistant, Paramount Farming
• Assumed management responsibilities in the absence of company’s President and Vice President
• Scheduled and attended meetings and conferences also took notes as well as prepare and maintain
minutes
• Developed and prepared contracts and other daily correspondence
• Oversaw daily mail distribution and all e-mail accounts for President and Vice President
Event Engineer, Holiday Inn Select
• Organized, set-up, and host local professional conventions
Customer Service Receptionist, Bakersfield Californian
• Collected and handled customer cash transactions and requests
• Maintained and recorded all daily route information in Public Broadcasting System
All jobs display personal flexibility as well as ability to multi-task. Jobs enhanced ability to adjust to
multiple situations, styles, and duties. This strengthened ability to work independently, organize time,
and coordinate daily usage and maintenance of assigned duties.
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