Customer Service Quality Assurance

TYRA MAXWELL MORGAN

***** ****** **. ***. ****., Southfield, MI 48033

Mobile: 248-***-****

Email: **********@*****.***

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OBJECTIVE Seeking a challenging and rewarding position in the areas of Call Center Operation, Administration, Distribution or

Quality Assurance utilizing my effective communication skills and customer service experience.

EDUCATION

08/10 - Present Oakland Community College, Southfield, Michigan

Enrolled in courses necessary to acquire an Associate Degree of Applied Science in Respiratory Therapy.

Current GPA: 3.8/4.0

June 2004 Michigan College of Beauty, Troy, Michigan

Certified Nail Technician

Certificate of Achievement as a Professional Manicurist

WORK EXPERIENCE

09/07 – 08/09 ONSTAR/CONVERGYS, Pontiac, Michigan

LEXUS: Customer Service Agent

• Handled daily calls from customers requiring assistance with emergency services, directions and routing

and concierge services.

• Assisted customers with diagnostics testing on vehicle hardware, personal calling minutes, registering

vehicles and deactivating vehicles as requested.

• Worked well in strict time pressure situations to ensure timely customer service.

01/07 – 4/07 HENRY FORD HOSPITAL-Act I, Detroit, Michigan

Service Response Associate

• Handled the ordering medical supplies for all department of the facility.

• Processed all data entry services requested by management and patients.

• Handled daily inbound calls and maintained patient’s medical files weekly.

01/05 – 12/06 ENTECH PERSONNEL SERVICES, Troy, Michigan

Customer Service Representative

• Acted as a liaison between my employer and other corporate offices to ensure satisfactory customer

services.

• Managed all faxes coming in and out of office, as well as making copies, managing multiple phone lines, and

scanning documents.

• Provided data entry services and maintained the company bookkeeping.

01/04 – 11/05 TYRA’S PLACE, Royal Oak, Michigan

Professional Groomer

• Provided various grooming services for clients.

• Acted as secretary when maintaining all records, bookkeeping, and clients appointments.

• Acted as cashier when handling cash transactions with clients.

• Designed and marketed procedures needed to assist with increasing revenue.

01/98 – 10/03 AMERITECH/SBC, Detroit, Michigan

Directory Assistant Operator

• Handled 1,000 daily inbound calls from customers with concerns or in need of services for the Midwest regional

area.

• Utilized company database to provide prompt service to customers.

• Assessed customers request to properly route customer to the proper directory.

HONORS & ACTIVITIES

• Customer Service Award Ameritech/SBC

Tyra M. Morgan

COMPUTER SKILLS

• Microsoft Office: Word (35wpm), Outlook, Excel and Power Point

• Windows ’98, ’00, and ’07

• 10 – Key Adding Machine

• Electronic Register and Dictaphone

Tyra M. Morgan

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