Customer Service Quality Assurance

QUONDA RUFFIN

***** ******* * DETROIT * MI * ****9 * 313-***-**** *

*************@*****.***

OVERVIEW

OFFERING OVER 10+ YEARS OF CUSTOMER SERVICE/LOGISTICS EXPERIENCE. I AM A

TEAM PLAYER WHO IS EXTREMELY MOTIVATED AND ASSERTIVE. I ALSO HAVE A SOLID

WORK ETHIC IN DELIVERING HIGH QUALITY SERVICE TO CUSTOMERS.

PROFESSIONAL EXPERIENCE

04/2012-Present W F Whelan Canton, MI

Customer Service Representative/Material Planning/Logisticcs

Coordinate order fulfillment activities with customers, internal

manufacturing and distribution functions via various programs

(eDDL, EDI, SMART, Covisint, fax and e-mail). All

aspects of shipping material to customer including- preparing

shippers, BOL's, ASN's, customs paperwork (7512 & 214, proforma),

Part auditing and trailing (manage stocks- ie. calc days on hand vs

incoming materials, cycle counts, accuracy with accums with

suppliers as well as customers to ensure quality assurance with on

time delivery and satisfaction.

All aspects of logistic routings ie. transportation conditions with

customers & suppliers to ensure material & public safety (outbound-

follow customer specific routing, incoming- schedule trucks &

containers properly)

Participate in problem solving activities with suppliers &

customers by analyze mis-shipments, production bottlenecks

analyzing data to locate errors (task initiatives & departmental

matrix) in order to propose actions plans to improve and establish

better customer service.

Billing practices- handling customer accounts accordingly monthly

to ensure proper payment as well as problem solve any discrepancy

between supplier and the customer.

12/2006 - 04/2012 Ryder Logistics

Novi, MI

Office Clerk II

Create, dispatch and monitor daily inbound and outbound shipments

Investigate, resolve and document any shipment discrepancies.

Work closely with assigned plants MP & L groups to identify and address

transportation issues

01/2006 - 12/2006 National

Logistics Detroit, MI

Lead Logistics Coordinator III

Create, dispatch and monitor premium ground and air shipments to Ford,

Chrysler, Visteon, and General Motors plants throughout the U.S., Canada

and Mexico.

Route all material selecting the most cost effective mode of

transportation.

Perform critical part analysis via the Ford IMS, Chrysler SPOC and Visteon

CMMS systems.

Investigate, resolve and document any shipment discrepancies.

01/2004 - 12/2005 Penske Logistics Dearborn, MI

Inventory Control Analyst

Analyze Ford assembly plant part shortages via the IMS system to determine

the need and responsibility code for expedites.

Field, analyze and resolve disputes from suppliers and/or assembly plants.

Coding and/or altering ASN's. Set up charters, stock transfers and

creating responsibility reports.

Assist in launches of numerous Penske ODC's in Memphis, North Carolina,

Laredo, Detroit, Toronto, Norton Shores and Chicago.

06/2001 - 01/2004 FedEx SCS .

Plymouth, MI

Logistics Expedite Coordinator

Responsible for performing critical part analysis for inbound and outbound

shipments. Fielding all inbound and outbound calls in the process.

Work with internal and external customers to ensure overall customer

satisfaction.

Track and trace shipments to Ford and GM plants throughout the U.S. and

Mexico.

EDUCATION

Sienna Hts University Southfield,

MI

Associate Degree in Electronic/Computer Science - Applied Science

Candidate for Bachelors Degree/Computer Science/Healthcare Management

Contact this candidate