Customer Service Data Entry

Michelle Underwood

***** ****** *******, ** ***** 313-***-****) *********************@*******.***

Objective

A detailed oriented. Outgoing professional with exceptional communication and time management skills

seeking Customer Service or Travel Consulting/Travel Agent position.

Qualification Highlights

• Offer over fifteen years of cross functional sales and customer service experience throughout the

travel industry in corporate call centers and onsite at customer corporate offices.

• Provide complex travel consultation with a demonstrated knowledge of domestic / international

travel.

• Maintain exceptional research, time management and problem solving skills and also

implemented travel counselor support desk to assist with customer service issues and tickets.

• Knowledge of Worldspan, Sabre and Apollo travel systems as well as ACD Telephone system

• Knowledge of Microsoft Office.

• Data Entry skills

• Assisted inbound callers with questions concerning their home mortgage.

Experience

AppleOne Staffing, San Mateo CA

Travel Counselor (contracted to American Express) 2010-2012

BCD Travel, Southfield MI

Travel Counselor 2006-2008

American Express Travel Services, Dearborn MI

Travel Counselor 2005-2006

Entech Personnel, Troy MI

Data Entry/Customer Service 2003-2004

American Express Travel Services, Southfield MI

Travel Counselor (onsite at Federal Mogul) 1999 -2001

Education

Schoolcraft College pursuing Associates Degree

Travel Education Institute

MichelleUnderwood

19341Indian Redford, MI 48240 313-***-****) *********************@*******.***

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