Customer Service Manager

CLAUDIA M MORA

**** * ***** ***, ****** CA ***** 559-***-**** ********@***.***

Objective To obtain employment with a growing company with room for

advancement

Experience Certified Nurse Assistant

April 25, 2011 to Present, Oakwood Gardens Care Center,

Fresno

* Daily Living Assistance, Bathing, Dressing, Hygiene, and

Grooming

* Record Vital Signs, Ambulation, Exercise, and Weights of

Residents

* Infection Control, and Emergency Evacuation Procedures

* Assisted the Residents in maintaining their Independence

* Measured and Recorded Fluid Intake and Output

* Toileting, Incontinence Management, Bed Making, Linen

Changes

* Resident Observation, Reporting, and Charting

* Hospice, Terminally Ill and Post Mortem Care for Residents

and Family

Back Office Technician

August 16, 2006 to June 4, 2010, Eye Medical Center, Fresno

* Triage patients

* Schedule appointments and surgeries

* Assist Doctors with minor producers, injections,

stock/sterilize instruments

* Proficient on Medical Manager, Co-Managed Contracts

* Greet patients, Answer phones, Neutralize Glasses

* Proficient on OCT, IOL Master, Emersions, Topography,

Humphrey Visual Field

* Traveled to Downtown office and to Los Banos.

* Worked with Retinal, Glaucoma, and Cataract specialist

Optician

March 20, 2006 to August 14, 2006 Lifetime Optometric,

Fresno

* Greet Patients, Answer phones, Filing

* Frame stylist, Order prescription glasses

* Contact lens dispense, order and training

* Insurance filing online, Vision Service Plan, Medical Eye

Service

* Check in glasses, Dispense glasses, adjust and fit

* Proficient on Humphrey Visual Field, Retinal photos

Optician / Retail Manager

May 13, 1999 to March 17 2006 Lens Crafters, Fresno

* Managed 15 employees, Entered employee schedules

* Handled customer service questions, Opener, Closer, Bank

deposits

* Order, adjust, fit, trouble shoot prescription frames,

contacts, Work up Patients

* Proficient on visual fields, Topography, Retinal photos

Education Firebaugh Las Deltas High School, Firebaugh

* High school diploma

* American Legion Auxiliary Girl State Representative

Fresno Adult School, Fresno

Certified Nurse's Assistant

Medical Terminology, Medical Math, Anatomy

Physiology,

References References are available on request.

Contact this candidate