Customer Service Quality Assurance

SUAREZ, JEMWIL J.

# **** ***** ***. **** *** Old Sta Mesa, Manila City

*************@*****.***

Cell phone # (091********)

OBJECTIVES

Work in a professional I.T. environment where I can enhance my character and skills, and be a medium

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of service to the company helping in the fulfillment of it’s goals and desired achievements.

WORK EXPERIENCE

Title of Position: Technical Engineer (On the job trainee)

Company: ACER Philippines

Address: Paco, Manila

From: November 3, 2011 February 28, 2012

Responsibilities and Scope of Work:

Manage technical support.

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Arrange the quality assurance and the quality control to align with the Company standard.

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Test the product before launching to the customer or end user.

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Investigate and resolve the technical problem.

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Test the new product, repair or arrange the maintenance system for both desktop and notebook

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systems.

Solve the problem of all Acer products at customer’s site in both segments: Corporate and

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individual consumer.

Arrange the new software installation configuration for both hardware and software at the

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customer site.

Title of Position: Technical Support Representative, Microsoft account (TSR/CSR –

voice/non voice for MSN)

Company: Stream International Global Services Philippines, Inc.

Address: 2/F World Wide Corporate Center Brgy. Highway Hills, Shaw Blvd.

Mandaluyong City

From: May 29, 2012 May 2013

Manage technical support and customer service for MSN users.

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In charge of assisting customers in explaining billing charges.

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Trained in business writing and chat.

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Troubleshooting customer’s issue with MSN and computer.

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EDUCATIONAL BACKGROUND

• TERTIARY ADAMSON UNIVERSITY

Bachelor of Science in Computer Science

2008 – 2012

• SECONDARY TABERNACLE OF FAITH CHRISTIAN ACADEMY

2004 – 2008

SKILLS AND INTEREST

• English language proficient

• Confident to talk in public

• Computer literate

• Interested in new experiences

• Good analytical and communication skills

• Good follower, team worker, and reliable

• Friendly and can deal or give advice to others

• Fast learner and wanted to be trained more

• Playing Musical Instruments

TECHNICAL SKILLS

Windows XP/Vista/Windows 7/Windows 8

Operating System

Microsoft Office (Word/Powerpoint/Excel/Access), Microsoft

Application/Tools

Movie Maker,

Development tools/ Visual Basic 2008, Dev C++, HTML, Adobe Photoshop, Adobe

Flash, Adobe Dreamweaver, HTML

Programming Languages

ORGANIZATION

• Adamson Computer Science Society MEMBER (June 2010 – PRESENT)

SEMINARS AND TRAINING ATTENTED

• MACROMEDIA DREAMWEAVER GRAPHICS AND ANIMATION LAB SEPTEMBER 13, 2008

ADAMSON UNIVERSITY

• CASCADING STYLE SHEET GRAPHICS AND ANIMATION LAB FEBRUARY 21, 2009

ADAMSON UNIVERSITY

• INTRODUCTION TO CAKE PHP 4th FLOOR, SV BUILDING MEZZANINE JANUARY 23, 2010

ADAMSON UNIVERSITY

• INTRODUCTION TO C# 4th FLOOR, SV BUILDING MEZZANINE JANUARY 23, 2010

WEB APPLICATION ADAMSON UNIVERSITY

• ONLINE AND WEB GAMES 4th FLOOR, SV BUILDING MEZZANINE SEPTEMBER 25, 2010

TECHNOLOGIES ADAMSON UNIVERSITY

ON DEMAND

PERSONAL INFORMATION

Birthday October 14, 1991

Age 20

Gender Male

Civil status Single

Nationality Filipino

Religion Born Again Christian

CHARACTER REFERENCES

Bennette Bullicer Maria Christina Navarro

Professor, Adamson University Professor, Adamson University

524 2011 (loc 305-***-**** (loc 305)

**********@*****.*** *********@*****.***

I hereby certify that the above information is true and correct to the best of my knowledge.

JEMWIL J. SUAREZ

APPLICANT

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