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Customer Service Manager

Corpus Christi, Texas, 78374, United States
May 22, 2013

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William Eric DuBois

**** ***** ***. #***

Portland, Texas 78374



Enthusiastic and motivated results-driven individual, with a strong track

record of top level production and ascending levels of responsibility.

Quality driven and customer focused with a history of driving business

while producing positive highly profitable results while maintaining

excellent customer service. I am looking for a chance to really make a

difference when the people of our communities need it the most. I believe

that one of the best ways of doing this is serving people who have just

suffered a loss or been through a catastrophe. I am looking for a stable

company that offers career advancement within the organization to help

secure my career with a reputable company.



National Connect Force Claims

April 2013 - Present

Daily Claims field adjuster for south Teas area (San Antonio, Texas to

McAllen, Texas) Contact insured after claim has been filed and

set appointment to inspect damaged property Utilizing Xacimate 27.5 and

Xactanalysis, I write estimates on damage documented from inspection and

send report Photo Reports, General Loss Reports and Activity Reports

documenting everything from initial contact to completion of the claim in

order for the insurance company to make a decision on the proper coverage.

AMCAT Adjusters USA

September 2012 - Present

Responsible for inspecting and creating estimates and reports for Wind

claims after Hurricane Sandy.

Performed over 50 estimates in the short period of 17 days in the month of

November due to weather.

Used Xactimate and the program ACCLAIM to write estimate and send reports

to Carrier.

Bricks and Sticks - Portland, TX Nov 2006 -


Construction Manager "Vice-President"

Director of Construction and Adjusting

Directly worked with insurance companies on property loss claims for

fire, hail and wind claims

Performed all sales meetings for all construction projects performed

by this company

Productions, Scheduler and Timeline Manager for all company meetings

and company projects

Organized and implemented all policies and procedures for the

companies' construction projects and organizational procedures.

Supervised and purchased all materials and services required for


Hired and supervised all subcontractors working for the company.

Monitored accounts receivables and accounts payables as well as all

overhead costs associated with operating the business

Oversaw all marketing activity associated with residential, commercial


Determined and supervised all production timelines associated with

each project

Performed job cost analysis for each project and determined budget

costs and overall job cost pricing for each individual project

Sitterle Homes - San Antonio, TX Jun 2006 - Oct


Construction Manager

. Determined timelines for the completion of custom homes based upon

homeowner selections.

. Responsible for pricing all change orders made during construction.

. Responsible for community production turnaround.

. In the short time that I was in this community, my team of associates

was able to take a community with the worst warranty rating in the

company to the first, by taking the bull by the horn and focusing on

customer service, which is primarily warranty claims and getting the

things done in order to represent our company as the company it

portrayed itself too be.

Lennar Homes - Houston, TX

Oct 2000 - Feb 2006

Senior Construction Manager

. Construction Manager of the Year 2003

. Construction Manager of the Quarter all 4 quarters 2003.

. Closed 56 homes in 2004 with 9 million dollars in volume.

. Supervised all Phases of a Master Planned Subdivision to include

warranty, production, number of closings and gross margins.

. Had a J.D. Powers rating of a perfect 10 in all categories pertaining

to construction

Golfsmith International - Austin, TX Mar

1998 - May 2000

Customer Service/Sales Representative

. Responsible for monitoring and training employees in sales techniques

to maximize sales

. Training Customer Service Department to ensure customer satisfaction

. Responsible for maintaining accounts to ensure accurate billing and


United States Marine Corps Apr 1993 -

Apr 1997

Sergeant E-5

. Trained and supervised 35 Marines

. United States Marine Marksmanship Instructor

. Taught and implemented tactical and leadership skills

. Received 2 Certificates of Commendation for meritorious service

. Awarded Battalion Marine of the Quarter

. Meritoriously Promoted from all ranks from Private through Sergeant in

4 years

. Awarded the Good Conduct Medal

. Awarded Southwest Asia Service Medal

. Awarded the Humanitarian Award for a mission in Entebbe, Uganda

. Operated in numerous in operations in Southwest Asia and Somalia

. Participated in Operations Vigilant Warrior and Operation Freedom in

the Middle East


Texas State University - San Marcos, TX


BA - Healthcare Administration


. Texas All Lines Insurance Adjusters Course

3/16/2012 - 3/18/2012

. Texas Licensed Insurance Property Adjuster

Lic. # 1771871 Exp. 6/27/2014

. Oklahoma Property Adjuster

Lic. #100159519 Exp. 10/31/2015

. National Flood Certification 5/13/2013

. TWIA Certification #669319 Exp. 4/4/2014

. Xactimate Training Certification "3 day course Level 2 Certification"

. Tower Hill Certification Webinar


. Citizens Florida Certification Class


. Hartford Insurance Certification

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