Management Project
Resume:
Professional profile
My educational qualification is M.B.A. - Systems and B.E. - Electronics
and Telecommunication graduate from Pune University. Experienced in
Enterprise Application Integration, Workflow Automation, ITSM and
Customer Relationship Management design and development. Twelve years in
consulting roles, with proven abilities in architecture; design and
integration of complex solutions. Worked extensively over the last
twelve years having developed and implemented solutions on Remedy's
Action Request System those are scalable and high on performance.
In-depth knowledge of ARS Architecture and application integration at
database levels.
Over 14 years' experience. Over three years with Unisys. One year with
Column Software as Technical Manager. 7.5 years with cMango (A Wipro
Company) as Senior Consultant, having acquired expertise on Remedy AR
System 7.x - 4.x, Remedy out of box products viz. CRM, Help Desk, Asset
Management, Change Management, CMDB and Peregrine Infrastructure
Management. Conducted business process design, requirement analysis,
design, development, testing, maintenance & upgrades of applications.
Delivered technical presentations, product training and responses to
RFP's for CRM & ITSM suite.
Experience Summary
Company
Experience
Designation
Shine World Systems
June 1998 - Oct 2000
Project Lead
cMango(A Wipro Company)
Nov 2000 - March 2006
Sr. Consultant
Wipro
April 2006 - March 2008
Sr. Consultant
Column Software
April 2008 - May 2009
Technical Manager
BMC Software
May 2009 - Nov 2009
Mgr. Product Development
Unisys India
Jan 2010 - Till Date
Architect Specialist
Personal Details
Date of Birth
:
29th October 1972
Permanent Address
:
C2 1004, Kumar Shantiniketan, Pashan Sus Road, Pashan, Pune 411021
Tel: (020-****-****
Mobile: 901**-*****
:
*******@*****.***
Passport
:
K4710895
National Skills Registry
:
Certifications & training
ITSM 7
CMDB 2
ITIL v3 Foundation Certification
AR System Performance Tuning and Troubleshooting - Singapore.
Remedy Action Request System (Advance Topics) - Mumbai.
Remedy Action Request System (Administering the AR Server) - Mumbai
What's New in Remedy 6.x - Pune (Internal)
OOAD with UML from Rational - Mumbai
Education
MBA (Operations Research & Systems) - Pune University (1998)
B.E. (Electronics and Telecommunications) - Pune University(1995)
D.E.R.E. ( Diploma in Electronics and Radio Engineering) - BTE
Mumbai(1992)
Technical expertise
Applications: Remedy Products, Peregrine Infrastructure Management
tools
Database: SQL 2003, Oracle 9i, MySQL
Web Servers: IIS 5.0, Tomcat, Jboss, Apache, Websphere
O/S: Windows NT, Windows 9x/2k, Sun Solaris, HP-UX
Other Tools: MS Exchange Server, SMS Server, VB6.0, MS Access,
LanDesk, Crystal Reports 9, PHP
Role & Responsibilities
Architecting solutions.
Preparing proposals and scope of work documents
POC and customer presentations
Project Management
Risk identification, mitigation and resolution
Conducting periodic meetings with Client and team for issues and project
progress
Tracking project cost and effort
Conducting requirements gathering sessions
Preparing and reviewing requirements and solution document
Reviewing design document
Reviewing test plan and test cases
Conducting code review
Obtaining sign - off from client on documents and milestones.
Presenting project health to customer and management
Managing team of people
Providing technical guidance to the team
Participation in Change Approval Board (CAB) meetings
Project Summary
Starbucks ITSM 7.6.04 Implementation
Novartis ITSM Upgrade (ITSM 7 to ITSM 7.6.03)
RADAG Remedy Service Desk(ITSM 7)
JC Penny Powerline System
Reliance Petroleum Service Desk(ITSM 7)
ST Microelectronics ITSM Upgrade(ITSM 4 to ITSM 6)
ITSM 5.5 Customizations
CP Ships ITSM Upgrade(ITSM 4 to ITSM 5.6)
Centrata Remedy Adapter
Magnify Remedy Gap analysis
Work Request System
CenterBeam SLA
EMD Helpdesk System
Centerbeam Appropos Email integration
Schaller Anderson Helpdesk System
Citicorp IP management System
Covad Helpdesk System
Silicon Valley Bank Helpdesk System
Reliance ServiceDesk
Housing Bank for Trade and Finance - Jordan;Helpdesk and Asset System
Agile Helpdesk System
Orrick Helpdesk
Netmagic Helpdesk
Billing Systems
Payroll System
Inventory System
Accounting System(Charti 2000)
Billing And Debtors Management System
Project Details
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