Customer Service Representative

Location:

Posted:

May 21, 2013

Latonya Clay *** Brush St. Apt. ****, Det, MI, ***26 313-

Objective

• To obtain a rewarding position that will provide an opportunity for growth and allow my skills

and abilities to be best utilized.

Education

• Northwestern High School, Graduated June, 1987

• Detroit Police Enforcement Explorers Program

• -Narcotics, Domestics, Crisis, Court Testimony, Bomb Scene, Traffic Stops

• Middleton Real Estate School of Michigan Completion (2010)

Experience

• Credit Acceptance- Southfield, MI 2000-2009

-Recovery specialist 2003-2009- assist customers, dealers, auctions, and repo agents with

questions regarding repossessions. Work the automatic dialer. Skip tracing: to locate the customer or the

collateral. Negotiated Loan, Contracts and Bankruptcy Assignments. Negotiate payments and

settlements. Maintain and work a daily portfolio. meet and exceed department goals.

-Recovery Analyst- 2001-2003- assign repossessions orders. assist customers, dealers auction, and

repo agents with questions regarding repossessions.

-Redemption Analyst 2000-2001- work with the customer to get them back into their vehicle. re-

establish payments. release vehicles. verify redemption fees.

• Steve Hagopian and Company- Southfield, MI 1997-2000

Position- customer service representative- data entry, set up appointments, scheduling and

routing. handle customer inquiries and complaints. advise customers of marketing special and plans.

• Guardian National Acceptance Corporation- Southfield,MI 1996-1997

Position- Special Clerk- data entry/processing, case management related to policy and

procedures automobile repossession.

• Winkleman's Headquarters- Foster Davis: Plymouth, MI 1994-1996

Position: Customer Service Representative - data processing, new charge accounts, credit card

fraud, balance inquiries, and charge purchase authorizations.

• ACOMM Communications- Foster Davis: Detroit, MI 1992-1994

Position: Customer account representative - customer complaints, markets new product lines,

posting payments, light secretarial, light bookkeeping, accounts payable for all utilities and associating

vendors.

• Arby's Restaurant: Southfield, MI 1987-1992

Position: Manager-managed 9-11 crew member, cash control, inventory, scheduling, employer

training committee and secretary for the Employee Incentive Program.