Customer Service Representative

Anam Tahir

**** ******* **** ******** ** K*H*E*

613-***-**** **********@*****.***

SUMMARY: To attain a position in a growing company.

WORK EXPERIENCE:

Sept 12 - Present Arise Cornwall, ON

Customer Service Representative

Assist customers with their billing issues.

Direct them to the right department for further assistance when needed.

Increase revenue for the company.

Apply company policy on daily basis.

Self-motivated.

Provide information to the customers when needed.

May 06-Jan 13 Teleperformance Cornwall, ON

Customer Service Representative

Assist customers with billing and technical issues.

Resolve customer requests on the first call.

Increase the revenue for the company.

Help others at work.

Apply company policies on daily basis.

Give information to the customers when there is a change.

Sept - Dec 06 T.R Ledger Cornwall, ON

Placement Student

Assisted in making assignments for the students.

Taught lessons in the afternoon.

One on one tutoring.

Prepared lessons for the afternoon class.

Jan - Apr 07 Tri County Literacy Council Cornwall, ON

Placement Student

Made weekly assignments for the students.

Helped in the Home work groups.

Helped in teaching lessons to small children through music.

Tutoring.

Administrative work.

Testing.

SKILLS:

Can speak Urdu, Punjabi, and English

Microsoft Word, Excel, PowerPoint and Internet Explorer

Dependable, hardworking employee, who is a team player and can adjust to the work schedule

accordingly. Also, I am a fast learner, very self-motivated.

EDUCATION & TRAINING:

Cornwall Collegiate and Vocational School Cornwall, ON

Graduated with the grade 12 diploma in 2004

St. Lawrence College Cornwall, ON

1 year in the computer technician program (2004 -05)

Graduated with the 2 years diploma in the Social Service Worker Program (2005 - 07)

Northern College Cornwall, ON

Completed 1 year of the Customer Service Apprenticeship diploma (2009-2010), along with

certificate of apprenticeship in Information Technology Contact Centre Customer Service Agent.

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