Jr. IT Project Manager / Sr. Project Coordinator
Resume:
Resume of Sharon L Jackson
**********@*****.***
PROFILE:
Seasoned project coordinator professional that provides first rate
business/project management work experience. Creative, highly professional
who is looking to add value by delivering exceptional and high quality
services to Fortune 500 organizations (Rational Unified Process and Scrum
methodologies) I enjoy building strong relationships and processes with all
program groups involved (e.g., project managers, business leads,
applications groups and Desktop Support Teams) to ensure clear
communication, quick problem resolution, and measures to avoid bottlenecks.
I am a team player and enjoy getting all team members involved in
collaborative participation for the success of the project.
PROFESSIONAL EXPERIENCE
Kaiser Permanente, Downey, CA
April 2008- present
IT Project Coordinator Business Management Office (PMO Office)
. Currently supporting Project Manager on various projects utilizing the
SDLC Process of Project management and related coursework.
. Worked on all change requests process for approval prior to fulfillment
of request
. Maintaining technical administrative support to the Pharmacy Analytical
Services in coordinating IT activities of project planning.
. Facilitate and host both external and internal team meetings. Follow up
on action items.
. Assist in creating & coordinating project execution workflow and
processes; document control for project team adherence: baseline
scheduling, data analysis reporting, meeting agendas minutes, record &
track action items, assumptions, issues & risks utilizing Microsoft Excel
and Word) and facilitated team meetings (WebEx 3.1).
. Provide configuration management support by maintaining integrity of
project documentation through Lotus Notes 8.0 Microsoft Share Point &
Remedy v.7.6.
. Procure resources, maintain budget allocation and financials, maintain
and build strong business external & internal relationships
. Create internal & external Client presentations
. Provide UI training as needed on application to End User
. Participate in scheduled deployments with team upon approval from
Release Management Team
. Training Facilitator for all Messaging Center User Interface Customers
for 8 Kaiser Permanente regions: Colorado, Georgia, Hawaii, Mid-Atlantic
States, Northwest, Northern\Southern California and Ohio for all incoming
and outgoing messages including appointment reminders
Technologies Used:
Adobe Acrobat v.9, Cisco VPN 8.0, Lotus Notes 8.0, Microsoft Office
2003\2007\2010 Excel, Project, Share Point, Visio and Word, Remedy v.7.6,
Snag IT v.9 and WebEx 3.1
Resume of Sharon L Jackson
**********@*****.***
Farmers Insurance Corp, Los Angeles, CA
November 2007- March 2008
IT Project Coordinator: Consultant
. Maintained administrative support to the Program Support Management (PSM)
group (updating project plans, preparing financial status reports and
coordinating meetings).
. Produce and managed configuration management technical resources: meeting
agendas\meeting minutes\action items\risk logs\project plan\scheduling.
. Provided coordination support for the Farmers Operations and Desktop
Support Teams (technical support).
Technologies Used:
Adobe Acrobat Standard v.9, Lotus Notes 8.0\Configuration Management
v8.5\Rational Clearquest v7.1\Requisite Pro v7.1, Microsoft Office 2010
Excel, Project, Visio and Word and SAP 7.0
Toyota Motor Corporation, Torrance, CA
June 2006-September 2007
IT Project Coordinator: Consultant (Scrum environment)
. Coordinated day-to-day activities for the Project Management Office Audit
Analysis Division (Portfolio Management, Project Metrics & Resource
Capacity Planning).
. Maintain configuration management technical resources: meeting
agendas\meeting minutes\action and risk logs\change control logs (Lotus
Notes 7.5) and facilitated team meetings (WebEx 3.1)
Technologies Used:
Clarity (customer fulfillment tracking software), Lotus Notes 7.5,
Microsoft Office 2007 and WebEx 3.1
Toyota Motor Corporation, Torrance, CA
January 2006- June 2006
IT Project Coordinator - Consultant
. Coordinated projects by monitoring\updating project plans and project
charter\statement of work deliverables.
. Produce and managed configuration management technical resources: meeting
agendas\meeting minutes\action items\risk logs.
. Work directly with architects, engineers and consultants to ensure
project requirements are identified and understood.
. Gather QA and UAT approval upon completion
. Deploy project to PROD and notify Client.
Technologies Used:
Change Point 8.0, Microsoft Office\Project\Share Point 2007 and Remedy
v.7.3
Resume of Sharon L Jackson
**********@*****.***
St. Johns Hospital, Santa Monica, CA
December 2005-January 2006
IT Project Coordinator: Consultant (Scrum environment)
. Administered day to day operation support for the 1031 Exchange's tax CRM
web application: Espresso: provided technical project planning\production
scheduling.
. Produce and managed configuration management technical resources: meeting
agendas\meeting minutes\action items\risk logs.
. Collaborated with I.T. cross-functional teams to report\document
outage\change specifications, by interacting with all technical support
tiers to perform root cause analysis and resolution.
Technologies Used:
Adobe Acrobat v.7, Crystal Reports, Microsoft Office\Outlook\Project\Share
Point 2003 and Snag IT v.8
American Honda Motor Co Torrance,
November 2005- November 2006
IT Project Coordinator: Project Management Office
. Acted as department liaison in managing projects: project plan scheduling
and coordinate meetings.
. Produce and managed configuration management technical resources: meeting
agendas\meeting minutes\action items\risk logs.
. Assisted along with project managers in all phases of construction
projects and all sub-contractors as scheduled (using Microsoft Project
2003\Remedy v.6).
Technologies Used:
Adobe Acrobat v.5, Remedy v. 6, Lotus Notes 7 and Microsoft Office\Project
2003
EDUCATION
. Project Management Professional Certification Coursework (72 PDU hours)
Present
. Agile Certified Scum Master December 2012
. Cal State University Dominguez Hills, CA 1978- 1982
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