Customer Service Quality Control
Resume:
Sanja Tahirovic
*** ******* ******, *** #***, Casselberry, Fl 32707
Email: ********@*****.***
PROFILE
Talented professional, goal directed, and detail-oriented with more than
seven (7) years of experience in customer service, project management, team
leading/training and quality control.
Core strengths include:
- Communication & Relationship building - General Office Skills
- Self-motivated
- Research & Analysis - Training Procedure Creator
- Multi-tasked
- Issue Tracking & Prioritizing - Monthly Revenue Reports
- High-energy individual
- Organizational & Time Management - Motivational & Influential skills
- Team player
Computer Skills:
- Proficient in MS Office - Case Management System
- Mainframe
- Proficient in MS Outlook - Corel Photo paint /Adobe
Photoshop - Yardi
PROFESSIONAL EXPERIENCE
WESTLAKE APARTEMENT HOMES, SANFORD, FL
05/2012- 01/2013
LEASING CONSULTANT
- Assisted in advertising the community and creating traffic
- Made sure that the office, models, clubrooms and market ready vacant are
in perfect conditions
- Handled telephone calls and fixed appointments for prospective residents
- Interviewed prospective tenants and records information to ascertain
needs and qualifications
- Accompanied prospects to apartments and discusses size and layout of
rooms, on-site facilities, services available, and terms of lease
- Completed move-in paperwork and procedures in accordance with applicable
laws and company policies
- Followed up with clients after appointment and showings
- Responsible for the performance of all activities related to apartment
rentals, move-ins and lease renewals
- Handled daily resident concerns, and complaints and suggested
computerized improvements to manual processes in place
- Responsible for lock out service during and after hours
FIDELITY NATIONAL INFORMATION SERVICES, ST. PETERSBURG, FL 06/2007-
05/2012
PRODUCT SUPPORT/CLIENT MANAGEMENT Promoted
on 05/2009- 05/2012
- Confirmation of completion, creating and loading of ultra-graphic image,
carrier template, and label orders to the embossing machines
- Relationship building between Card Issuance/FIS and internal/external
clients
- Provided support in research and resolution of problems and inquiries
- Interface with clients to determine present and future needs and
discusses progress toward solutions
- Coordinate with clients, relationship managers, and other appropriate
areas to ensure clients are properly serviced, paperwork is properly
executed, and all operational arrangements are in place
- Documentation of card issuance programs, requirements and procedures for
internal management/clients
- Management of high profile/priority projects, coordinating parameter set
ups/changes and billing attributes
- Service of nonresident clients, card processing platforms embossing set
ups.
- Prepares monthly and quarterly sales and departmental productivity
reports
- Maintains comprehensive knowledge of applicable products, services, and
company policies and procedures
- Educate clients about card embossing attributes, file formats, core
processors, production materials, and fee schedules
- Act as a trainer to team members and creates training processes and
procedures
MACHINE OPERATOR
Promoted on 05/2008-05/2009
- Operated production machines, inserters, printers, metering machines and
general office equipment
- Performed high speed, high volume production tasks such as embossing of
cards, inserting and sorting to process card materials
- Maintained productivity on all systems and delivered a quality product
while meeting all production deadlines
- Maintained and completed daily machine operator logs and reports
- Completed all of the incoming assignments per company quality procedures
- Identified and found solutions to resolve problems and machine related
issues
VAULT CLERK
06/2007-05/2008
- Retrieved company orders form files and production portal
- Processed batched reports for assigned jobs
- Verified duties and examined work for quality and conformance to company
policies and procedures
- Performed quality control checks within members of the team for accuracy
of the credit cards pulled from stock
- Confirmed and obtained authorization from quality control to issue
batches of credit cards to machine operators to be processed
- Performed monthly inventory of credit cards stock
- Trained new vault team members about the job duties, requirements, and
adherence to company policies
SWIMZONE, ST. PETERSBURG, FL 04/2006-
06/2007
RETAIL SALES ASSOCIATE
- Responsible for opening and closing the store
- Handled the balancing of the cash register and transactions within the
store's sales
- Provided customer service and resolved customer issues and complaints
- Managed the store's incoming inventory and current stock of products
- Responsible for orientation and training of new hires
- Organized and maintained store products to effectively attract and sell
company products
EDUCATION
NorthEast High School, St. Petersburg, FL
08/1998- 05/2002
ACCOMPLISHMENTS
Positive Customer Service Survey feedbacks
06/2009- 01/2013
FIS is You Points Awards
11/2010- 09/2011
FIS SkillPort Classes/Chartwells Management Classes/Certifications
06/2009- 12/2012
- Photoshop CS3 Animation and Automation, Photoshop CS4: Beyond the
Basics, Photoshop CS3 Basics,
Communication Skills, Administrative Functions, Customer Service
Procedures, Interacting with the Customer, Advancing Your Administrative
Career, Perspectives on Conflict in the Workplace, Fair Housing Laws,
Leasing Consultant Responsibilities
Contact this candidate