Customer Service Manager
Resume:
R E S U M E
CLARA E. HAGEDORN
E-Mail Address: ***********@***.*** or *******@*****.***
Synopsis of Capabilities
My maturity years of experience working have taught me to be self starter
and how to deal with diverse situations.
Professional Background
At WPAFB/ AFIT Present
Database Administrator/Registrar
I am considered an expert in analyze data to determine correct findings,
and to provide viable recommendations for problem resolution. I created the
database in Access that holds all of our Student records and courses. And
have supervised performance of co-workers in how to work the database.
Supervised performance knowledge and skills with automated systems
(Microsoft Office, Excel, Power Point, etc) am normally the person who is
consulted by other workers to assist them in doing this task because of my
expertise. Performs duties of registration, transcript processing, and
maintaining student records in the School of Systems and Logistics Access
Registrar's Office Database, SharePoint Designer, ACQ NOW,AFIT Now, Oracle,
OTA, SQL, Blackboard; coordinates the certification process; provides
customer service concerning inquiries of policies and procedures. Provide
guidance in student registration and reporting, data analysis, computer
systems operations and other course manager and academic administration
support. Conducts complete course review and report results to course
leadership as required. Record and safeguard all PCE schedule changes in
the master schedule until the revisions are approved, released and printed.
Coordinate classroom/seminar room set-up, ensuring that all required
equipment is proper, available, serviceable, and positioned prior to the
start of class or event. Adapt or develop new work procedures and
instructions for applications by self and other users. Promptly and
effectively identifies, troubleshoots and resolves student problems.
Consult with training managers and others on technical information relating
to PCE training schedules and program procedures by telephone, email, or
conferences. Develop and prepare a variety of correspondence and other
documentation such as formal letters, position papers/research topics,
scholarly reports, staff summary packages, briefings, etc. Respond to
internal and external customer needs in a timely and accurate manner;
researches records and files; contacts appropriate personnel and
disseminate information. Utilize Photoshop CS5, Adobe Premiere CS5, Info
Path. In Data Management, develop and implement major systems to ensure the
efficient acquisition, storage, and retrieval of data. Learned and applied
new approaches to data mining, data warehousing, and other data management
applications, with knowledge AFIT procedures and maintaining student
records. Assist with the program and set up of a Microsoft Access database
(Registrar Database) to keep records of all students, courses and
transcript requests. Manage the Microsoft Access Database containing
360,000 student records. Assist with the migration of Microsoft Access
database (Registrar Database) into SharePoint. When requests are made,
design and test new database components - Including development of
input/output requirements, tables and reports. Administration of database
security - Maintaining the list of authorized users and setting security
rights (may give users access to only certain types of data). Create of ad
hoc queries and reports as required by users Scheduling and execution of
database file back-ups. Administer permissions from the Air Force to send
out mass emails using Outlook to promote our school and upcoming courses,
seminars, and workshops. Conduct Post Course Surveys with students and
supervisors, using the Registrar Database and Microsoft Outlook. Generate a
report of feedback survey findings to the Department Heads and instructors,
reducing government cost, with the development of a new tool. Creating
Power Point slide presentations for Air Force personnel and provided
assistance in the presentation during a meeting with the Colonel and
others. Generate reports as needed.
Assist in maintaining, and scheduling classrooms and breakout rooms for the
PCE courses and conferences. Preparing and documenting annual and weekly
Professional Continuing Education (PCE) schedules and revisions. SharePoint
site manager, performs, and ensures effective use of the SharePoint-based
system through continuous systems improvements, operations, sustainment and
maintenance of school's primary management information system.
Clara Hagedorn
Education
Currently attending Sinclair Community College - pursuing a degree in
Computer Information System/database Programmer
Diploma - Patterson Co-op High School - Dayton, OH Secretarial Science.
References Upon Request
Contact this candidate