Customer Service Assistant
Resume:
Charla Anne Simms
P. O. Box ***** . Baltimore, Maryland 21203
410-***-**** . Charla **@*****.***
Dear Employer:
I am writing in the interest of investigating employment opportunities
within your organization. Enclosed is my resume' for your review and
evaluation.
My experience encompasses various aspects of office administration, meeting
preparation, the servicing of commercial, consumer and corporate accounts,
and Human Resources. I have interfaced daily with all levels of management
and maintained effective communications between departments. I have
demonstrated the ability to train colleagues, as well as provide customer
service to the general public.
I am willing to make a career commitment to an organization where
opportunities exist for personal and professional growth. I feel my
professional and educational background, combined with my enthusiasm,
strong interpersonal skills and commitment to success, will enable me to
contribute significantly to your organization's objectives.
I would welcome the opportunity to meet with you to discuss in detail how
my qualifications would make me an asset to your organization. I look
forward to hearing from you and thank you for your time and positive
consideration.
Sincerely,
Charla Anne Simms
Charla Anne Simms
P.O. Box 23277 . Baltimore, Maryland 21203
410-***-**** . Charla **@*****.***
Strong interpersonal skills, interact with all levels of management, staff,
and the general public, aptitude for problem solving and analysis, detail
/result oriented, project a positive, professional image, self motivated,
flexible.
Professional Experience
Lanier Motorcoach Charters, LLC, Baltimore, MD (06/10 - present) Office
Manager
Customer Service, administrative duties, contract negotiation &
preparation, travel arrangements, assign drivers, maintain employee
certifications, over see repairs, complaints and emergencies.
Adecco, Baltimore, Maryland (11/09 - 03/10)
Citi Morgan Stanley Smith Barney - Insurance / Mortgage licensing
Department
Verified financial advisor is properly licensed according to state
guidelines, daily reporting.
MetLife, Baltimore, Maryland (10/08 - 11/09); Service Assistant
Provided internal and external customer service, administrative duties,
coordinated seminars and client events, training, special projects.
Shiloh Baptist Church, Baltimore, Maryland (3/04 - 11/08) Executive
Assistant
Coordinated travel; daily, weekly and monthly report preparation, data
entry, internal and external customer service, management of church and
pastor's calendar, management and coordination of associate minister's
calendar, special projects, administrative duties, payroll, accounts
payable/receivable
(Position began as part-time and transitioned into full-time employment)
Officeteam, Baltimore, Maryland (10/03 - 1/05)
Sylvan Education Solutions - Inbound/Outbound Call Center Customer Service
Representative
Provided customer service/registration information to parents and guardians
with respect to programs; contacted approved program participants to insure
participation and program information is received, data processing,
administrative duties, statistical reporting (work schedule was flexible to
travel schedule)
Sing Unto God Ministries, Baltimore, Maryland (1/98 - 01/10) Minister's
Assistant
Coordinated travel; prepared workshop presentations, coordinated calendar,
administrative duties (traveled full-time for seven years)
Computer Skills
Microsoft Word, Excel, PowerPoint, Publisher, Constant Contact
Education & Professional Development
Business Administration Morgan State University
Baltimore, MD
Marketing Software Bill Good Marketing System Draper,
Utah
Event Planning MD Association of Non-Profit
Baltimore, MD
References:
Dr. David & Katty Lanier
Lanier Motorcoach Charters
Trina Adams
Grace Communications
Minister Kim Jackson
Write the Vision Ministries
Contact this candidate