Manager Customer Service

I m ran Riaz Mali k, MBA, BSc (Civil Engg), P M P

***** ****** *****, *** **

Torrance CA, 90504

Cell: 415-***-**** / 424-***-****

********@*******.***

E D UCAT IO N & CERT I F ICAT IO N

• MBA -Supply Chain Management, (2007) - Pakistan Institute of Management, Pakistan,

C redentials evaluated by ACEI, Beverly Hills, California, USA

• BSc - Civil Engineering, (1995) - Military College of Engineering (NUST), Pakistan,

C redentials evaluated by ACEI, Beverly Hills, California, USA

• P roject Management P rofessional, (2011) –Project Management Institute ( PMI ), USA

TEC H N ICAL PRO F I C I E NC I ES

• Microsoft Office (Word, Excel, PowerPoint, Outlook & Access), Auto CAD, Prima Vera and

M icrosoft Project

WORK EXPER I E NCE

Ma r r iott Hotel, Long Beach, California

Night Auditor / Accounts Depa rtment (Jul 2012 – T ill Date)

Worked as N ight Auditor and accountant in M a r r iott Hotel, and did audit, balance and

r eport various a reas of hotel to provide accurate, timely information and to ensure M a r r iott

H otel policies to prevent fraud.

• Audits, balance and reports on all food and beverage outlets. Cash and credit operations to include

but not limited to checks, over/short figures/tally sheets.

• Audit, balance, post and report on the front desk to include but not limited to room charges, zero

balance folios, corrections, adjustments.

• Prepare and input statistics and income journal sheets for preparation of daily reports.

M i lita ry Engineering Services (MES), Pakistan

P roject Manager / Operations Manager (Feb 2008 – Oct 2011).

Worked as P roject M anager for construction and maintenance works in Chak l a l a

C antonment, Rawa lpindi City. I t includes tr iple storey buildings, Roads, Runway, Water and

E lectric Supply to the tune of $ 3 mil l ion

• Implemented plans to acquire and develop project teams in support of organizational goals.

• Effectively carried out monitoring and controlling process.

• Effectively controlled the schedules and reached milestones within stipulated t ime.

• Carried out strategic planning, implementation and execution for various construction works being

carried out under a development program.

• Provided technical assistance, quality control and direction to tradesmen and managers in

construction activities with 7 construction engineers and their technical staff

• Successfully reports the projects performance and closed the completed work packages

• Also worked as Customer Service Manager in providing maintenance services to the residents

FATA Development Authori ty (USAI D P rogram). Pakistan

P roject Manager / Operations Manager (Oct 2007 – Jan 2008)

Worked under USA I D program in tr ibal Areas of Pakistan. Ca r r ied out development /

Construction of Road infr astructure a long with facil ities of Water Supply and Schools. The

total project cost was $ 45 mil l ion

• Successfully completed the planning process of the assigned works

• Managed t raining, evaluation and mentoring programs for project team comprising 800 people.

• Implemented changes to original plans.

• Collaborated with team leaders to coordinate staff rotations for effective execution of development

works.

• Oversaw construction of communication infrastructure (roads, bridges, water supply schemes)

f rom ground breaking to final acceptance.

S ind P rovincial Government. Pakistan

P roject Coordinator (Dec 2004 – Sep 2007 )

Successfully managed the Ka rachi City’s Redevelopment P rogram, run by the provincia l Govt of

P akistan. The project comprises 48 flyovers, 4 underpasses, Reconstruction/widening of 110 mi les

r oads, l aying of K-I I I water supply l ine to metropolitan city of Ka rachi. The project cost was $ 35

m i l l ion

• Member of Program Development Team.

• Managed logistics, t ransportation for the program

• Established high productivity and team cohesion by well practiced organizational systems.

• Responsible and accountable for the coordinated management of multiple related projects directed

toward strategic business and other organizational objectives.

• Build credibility, establish rapport, and maintain communication with stakeholders at multiple

levels, including those external to the organization.

• Maintain continuous alignment of program scope with strategic business objectives, and make

recommendations to modify the program to enhance effectiveness toward the business result or

strategic intent.

• Developed reports for senior executives, decision makers

M i lita ry Engineering Services (MES), Pakistan

P roject Manager / Operations Manager (Aug 1999-Nov 2004)

Worked as P roject M anager on construction of Ska rdu Ai rport (KD U) having budget of over $

8 m i l l ion. The project included construction of underground buildings, POL Bulks, Road

network, Fuel Supply Lines, Aircraft Ba r r iers, Construction of Rada r Sites on DEOSAI

P LA I NS, Ska rdu (14000 ft Above MSL).

A lso worked as Project M anager in Kamra Cantonment to execute the construction works and

p rovisioning of maintenance facil ities.

• Directed and managed construction of 43 projects of varying sizes.

• Executed and maintained program management processes and disciplines in the areas of: program

schedule and quality management; communications management; human resource management; cost

management; procurement management; risk / issue management; change management

• Successfully led a cross functional team and functional managers and developed an economical

solution base by utilizing project management practices.

• Also worked as Customer Service Manager

• Managed maintenance and rehabilitation of civil structures including buildings, water supply

facilities and sewage t reatment plants.

F rontier Works Organization (FWO), Pakistan

Construction Engineer (Oct 1995 – Jul 1999)

Worked as a fresh engineering graduate on 37 mi les long road construction project in Mu r ree

H i l ls, which includes construction/ widening of existing tr ack to bituminous road,

construction of culverts, retaining wal ls, breast wal ls.

• The period developed my general abilities of managing a project

• Oversaw daily operations along with administrative and financial operations.

• Supervised a team of 220 individuals to achieve highest level of proficiency

• Managed a f leet of 35 vehicles as Mechanical Transport In charge.

• Effectively managed the use of engineering Tools and Plant in 37 miles road construction project.

• Provided requisite coaching to the under commands for their personal development.

• Effectively utilized the skilled manpower on various small projects at far distances.

• Reported to the project manager on progress of the project and implemented the new ideas in

p lanning new projects.

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