Customer Service Manager

Location:

Posted:

May 20, 2013

Nancy R. Cale

Cleveland, Ohio 44105

HISTORY:

Cuyahoga County Animal Shelter

Dispatcher/ Dog Warden

Valley View, Ohio 44125216-***-****

8-06-07 to present

City of Cleveland EMS

Dispatcher

3-16-06 to 8-06-07

Cinemark Theater

Restaurant Manager

5-99 to 3-06

Apex Animal Hospital

Office Manager

1-87 to 1-97

EDUCATION:

Sacred Heart of Jesus School- K- 8th grade

A.B. Hart- 9th Grade, South High School- 10th- 12th grade

2010 American Heart Association- BLS/CPR/AED

National Academy of Emergency Medical Dispatch- 2006

Weapons of Mass Destruction- 2006

Excel 2003- Basic, Intermediate

REFERENCES:

Diane Gearin- Sarasota Hospital 941-***-****

Kara Archer- CC Animal Shelter 216-***-****

Bonny Hall- Supervisor Cuyahoga Co. 216-***-****

John Patterson- Protective Services 216-***-****

PERSONAL: I am a very hard working and dedicated individual with a multitude of

experience. I enjoy working with the public and possess excellent people skills. I excel at

customer service, treating everyone as I would like to be treated. I work well under pressure and

thrive in emergency situations. I am very detail oriented. While working as a Restaurant

Manager, I received audit scores in the 98% and higher range. I am currently employed with

Cuyahoga County as their Dispatcher/ Dog Warden. My current job requires customer service,

data entry, record keeping, and GPS tracking. I believe you do your best work when you’re

organized, and I believe that I possess all the qualifications required for your job. I would enjoy a

face to face interview, and can be reached any time at 216-***-**** for any questions or

concerns that you may have. Thank you in advance for your time.