Customer Service Manager

Contact No: 828-***-****

**** *** ***** **

Taylorsville, NC 28681

Email: ************@*****.***

Objective:

To obtain a challenging and rewarding position in a facility where

I can apply knowledge and experience, while being offered an opportunity for professional

growth and advancement.

PROFESSIONAL DEVELOPMENT

* CPR certified through American Heart Association

* Urine Drug Test Certified

* Alcohol Breath Certified

*Cvcc formal Phlebotomy Course 2011 (completed) Clinical’s at Frye Hospital

* ASPT Certified Phlebotomy Technician- 630*********

*Wilkes Community College: High School Diploma 2001

Spartanburg Regional Medical Center

Perform a variety of routine blood drawing procedures like venipuncture, techniques using standard

equipment like vaccutainer tubes,, tourniquets, syringes and butterfly needles.

Confer with patients to obtain information for laboratory records, explain procedures, allay fears and elicit

cooperation.

Utilize standard procedures for the maintenance of positive patient identification.

Record appropriate collection information on proper requisitions.

Other duties: Preparing, processing, labeling and storing patient specimens and samples according to

departmental procedures for subsequent analysis by Clinical Laboratory staff.

Conferred with patient to obtain information for laboratory records. Verified patient information, verified

insurance information.

Phlebotomist/Computer Operator is responsible for procurement and distribution of specimens, (blood,

urine, etc.). computer data entry and operation of computer equipment. Must be able to provide and

understand at the bedside the specific communication, developmental and treatment needs of patients,

families and visitors ranging in age from neonate-birth to geriatric.

I worked morning hours which started at 3am. Easily doing 30 or more draws depending on staff. I

have experience doing blood culture’s using syringes. I was trained to do breath alcohol test and

urine drug testing.

John’s Roofing 2004-2011

Office Manager

Answered the telephone and represented the company in a professional and businesslike manner.

Handled all word processing and typing. Entered data for reports, production items, shipping. Helped plan

and organize company functions. Scheduled company estimates and jobs awarded. Generating leads,

customer service. Called back all estimates in a professional and timely manner.

Reason for leaving: Owner retired

864-***-**** Contact Lisa

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