Customer Service Technician
Resume:
ROWENA V FELAN
FORT WORTH, TX 76164-8659
*************@*****.***
Work History
Small Business Administration Office of Disaster, FORT WORTH, Texas
Support Technician
Sep 12, 2004 - Apr 05, 2013
Create and maintain files by filing daily correspondence.
Set up documents files for disaster declaration forms.
Preparing materials for mail out.
Created and organized folders, general filing.
Receive and process filing, sort, and classify material to be filed, used two - hole puncher if necessary.
Enter applicants information from application into the Disaster Credit Management System.
Assemble files in alpha and numerical order, maintain neat and orderly files.
Pull files and documents upon request.
Scan legal documents, remove staples and paper clips.
Deliver files and boxes as needed.
Organized materials into necessary folders.
Correct labels, filing, and other clerical errors in existing files.
Type spreadsheets, use computers, copy machines, fax machines, and answer telephone calls.
Download FEMA labels with applicants name and address for mailing envelopes.
Open, sort, and deliver mail to correct departments.
Insert letters to be folded into the Pitney Bowes folding machine, use the Pitney Bowes meter machine for postage of mail.
Customer service when required.
Prepare loan application packets with all necessary forms.
Trained and assign work to co-workers
TTI, FORT WORTH, Texas
Shipping Clerk
Apr 09, 1999 - Apr 08, 2004
Scan and consolidate orders into its location.
Count, weigh, verify part number, quantity, and quality UPS, FED-EX, and Will Call.
Use pallet jack to move large orders to be wrapped and shipped.
Received electronic parts in, scan and stock items into its stock location.
Answer telephone calls, direct customers to Will Call pick up area.
Look for lost or undelivered packages by tracking number, and order supplies.
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