Customer Service Project Manager

Cynthia Jackson Jenkins ****@***.***

Cell: 770-***-****

*** ********* *****, ************, ** 30214

Chief Executive Officer

Non Profit Operations / Strategic Development & Execution / Research &

Statistical Analysis

Performance-focused executive consistently driving highly strategic

business initiatives within private and public sectors spanning

philanthropy, public affairs, human resources, and resource development.

Strategic leader adept at fundraising, community relations, customer

service, contract negotiations, and staff development. Change agent with

demonstrated success in labor relations, human resources management, and

government affairs. Possesses solid leadership, communication, and

interpersonal skills to establish rapport with all levels of staff and

management. Expertise includes:

Leadership & Coaching Organizational Development & Budget Planning & Control

Growth

Six Figure Fundraising Philanthropy & Community Relations Grant & Proposal Writing

Performance Partnerships, Coalitions, & Donor & Board

Measurement Advocacy Groups Communications

Professional Experience

Unique Minds, Inc., GA 2011 - Present

Founder, PRESIDENT & CEO - Non Profit 501 c3 dealing with Health Education

& Awareness

Provide education services and information on how to develop and maintain

healthy lifestyles to impoverished communities. Oversee fundraising

activities as a part of community collaborations affecting 273,000

residents. Coordinate government activities and major events for community

stakeholders. Manage budgets, employees, and volunteers.

Southern Regional Health System/Southern Regional Medical Center (SRMC),

Riverdale, GA 2002 - 2011

12th largest health system in metro Atlanta servicing seven counties

encompassing $259M in net patient revenues, $44M in purchased supplies, and

$95M payroll.

Executive Director, Southern Regional Medical Center Foundation (2011)

Director, Southern Regional Medical Center Foundation (2005 - 2011)

Directed five team members within multi-faceted philanthropic operation

managing fundraising, event planning, volunteer services, customer service,

and P&L for two retail sites. Managed marketing, public relations,

recruiting, training, and volunteer retention programs. Communicated

extensively with 19 member Board of Trustees. Coordinated SRMC Government

relations initiatives. Key point of contact for Development Committee and

community-at-large. Report to Board of Directors and CEO.

> Raised $6.5M during 5 year tenure as Foundation Director out of total of

$8M raised in past 10 years despite distressed economic climate. Secured

record funds from employees - $80K for 2008 Employee Campaign.

> Surpassed fundraising goal by 9% and increased fund raising goal by 38%

over previous year in 2010.

> Decreased operations budget two consecutive years. FY10 28% under budget

and FY09 19% under budget.

> Achieved numerous first time funding gifts including more than $250K from

the Susan G. Komen Foundation, $40K over two years from John and Mark

Franklin Foundation, $25K from Wal-Mart/Sam's Club, and $80K from a

community individual through a planned gift. FY11 obtained $350K

community grant for regional EMS electronic equipment. FY11 created

diabetes awareness program for low income schools. Raised seed funds for

project.

> Obtained $1M in last three years from SRMC Auxiliary for projects such as

the 23-Hour Observation Unit, Operating Room renovations, and Anesthesia

monitors.

> Hosted 2010 Crescent Ball that raised $158K in unrestricted funds -

record amount for second consecutive year. Key player in securing $356K

donation for SRMC Auxiliary.

> Secured $350K including federal grant from Federal Emergency Management

Agency (FEMA) for regional electronic communication system that lessened

response time for chest pain/heart attack victims in route to ER.

> Built partnerships that resulted in three major Health Fairs increasing

hospital visibility and service line awareness.

> Established new benchmark by adding 60 new private and nonprofit sector

companies to data base system.

> Developed and coordinated hospital and community wide initiatives to

provide temporary shelter and/or monetary relief for victims of Katrina

hurricane and Haitian earth quake. Coordinated fundraisers for victims of

abuse. Provided assistance in planning and implementation of various

Cultural Diversity programs.

> Served as guest speaker and presenter in statewide Georgia Hospital

Association Auxiliary district meetings.

Director, Volunteer Services (2002 - 2005)

Interviewed potential volunteers, maintained data bases, and

developed/implemented customer service training programs. Conducted

meetings and planned/held special events. Solicited various businesses and

industries for gifts, services, donations, and volunteers. Developed

recognition programs and short/long term strategies. Built relationships

with Auxiliary Board Members, volunteers, vendors, sponsors, SRMC staff,

and the public. Experienced zero accidents, incidents, or injuries in the

workplace from volunteers and staff. Ensured 100% participation from staff

and volunteers via orientation, training, retraining, and/or continued

educations.

> Grew overall volunteer base 61% and increased volunteer satisfaction by

more than 91%. Decreased operational costs by soliciting and receiving

free items to disperse to volunteers.

> Achieved 50% increase in overall visibility via expansion of newsletters

and written communications. Initiated recognition programs and increased

Auxiliary fundraising events by 20%.

> Increased overall Gift Shop revenue 1% - originally project 3-5% loss.

Negotiated increase in commissions from select vendors from 15% to 20%.

Generated 3% in additional revenue by increasing number of vending

machines.

> Generated 35% increase in community presence and initiated successful

campaign that resulted in first Auxiliary Scholarships for teen

volunteers. Expanded teen program to 12 calendar month program.

Maryland Department of Social Services, Salisbury, MD 1996 - 2000

Social Service provider for 80K+ residents in Wicomico County located in

the Lower Eastern Shore of Maryland.

Executive Director

Managed state agency consisting of 250 employees and volunteers with two

nonprofit divisions and $18M+ budget for largest county. Secured funding

and established community partnerships. Oversaw Foster Care/Adoption, Child

Protective Services, Food Assistance, Energy Assistance, Child Support,

Medical Assistance/Health Coverage, and Child Care Assistance for residents

in need.

> Designed and implemented HR unit and call center increasing customer

satisfaction/service and community awareness. Developed first tri-county

Child Advocacy Center and expanded county's transportation system.

> Created and executed strategic plan overhauling welfare for Lower Eastern

Shore Maryland. Developed and deployed innovative youth/adult assistance

programs.

> Reduced operational costs by over 40% and conducted major restructuring

of organization to meet new goals and objectives. Job Development Center

was recognized as model for state wide purposes.

New Jersey Highway Authority, Woodbridge, NJ 1994 - 1995

Garden State Parkway (GSP) is a 172.4-mile limited-access toll parkway that

generates $300M+ annually.

Director, HR & Labor Relations

Led 11 direct reports within Human Resources operation for 1300 state

employees. Communicated with 13 labor unions, administered negotiations,

resolved issues, and established bargaining agreements. Revitalized

relationship with organized labor and saved authority more than $2M due to

cost saving initiatives.

Prior tenures included:

Senior HR Manager / Manager, Call Center Operations, Law School Admission

Service, Newtown, PA - International Co.

Assistant Director, HR, The Toledo Hospital, Toledo, OH - 800 Bed Non

Profit Community Hospital

Admission Counselor, University of Toledo, Toledo, OH - Marketing and

recruitment for MAC University

Project Manager, Toledo Economic Development Council, Toledo, OH - Economic

Development for City

Education

J.D., University of Toledo College of Law, Toledo, OH

B.S., Education, Bowling Green State University, Bowling Green, OH

Professional Affiliations, Activities, & Awards

Member, Association of Professional Fund Raisers

Member, Professionals Women's Association

Member, Clayton County Chamber of Commerce - Nominee, Business Women of the

Year, 2010

Volunteer, Clayton County Juvenile Court

Received State Legislative Award to be read into law from the Georgia

General Assembly for Outstanding Community Service and Leadership.

Publications:

* "GIS and Welfare Reform!," Geographic Information Systems Magazine, Co-

Author, Salisbury State University, 1998

* "The Effect of an Healthy Eating Promotion Program on Nutrition &

Physical Activity in Young Minority Students," Co-Author, Clayton State

University, 2010

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