Engineer Software
Resume:
Walter W. Rankin
**** ****** ****** ***, ****** Hill, CA 93536
email: **********@*****.***
A qualified information technology, field service, and sale professional
dedicated to improving efficiencies and effectiveness through leading edge
technology and organizational development. Implements change and enhances
organizational performance through delegation and team empowerment at the
lowest informed levels. Possesses excellent people development and
instructional skills.
Education
Colorado Technical University Online, Colorado Springs, Co 9/2005 -
2/2007
Major: BSBA-E Information Technology, PMI certificates
Ednet Career Institute, Woodland Hills, CA 11/2001 - 4/2002
Microsoft Certified Systems Engineer 2000- MCSE
New Horizons Computer Learning Center, Burbank, CA 4/2000 -
6/2000
Microsoft Certified Systems Engineer NT 4.0- MCSE
Technical Skills
Novell NetWare, GroupWise, ZenWorks, MS Office, AutoCAD, Windows
Windows OS, ACT Contact Management, DHCP, DNS, TCP/IP Adobe PhotoShop,
WiFi networks, Email Servers, MAC OS X, File Servers, External Web
Servers, Database Servers, Internal Web Servers, SMS Client & Server,
Routers, Hubs, Windows 2000 Server, Windows 2000 &2003 AD,
Professional Summary
Over 30 years of IT support, field service sales experience to include:
3 Increase market share
4 Administered, maintained and supported Novell and Microsoft Networks
. Designed and implemented various server upgrades, from 2000 to 20003
. Supervising 10 PC field engineers, developed and managed budgets up
to $500,000
. Managed a Novell 4.1/ 5.0/ 5.1 and Windows NT 4.0, 2000, & 2003
networks
. Build and upgrade PC hardware
Experience
Global Electronic Technology, Inc. Torrance, CA 9/2011 - 1/2013
Account Executive
. Selling Merchant Services, strategic consulting offerings and
business skills solutions
. Prioritizing activities and territory management to ensure optimum
penetration and profitability, including developing Strategic
Account Plans
. Negotiating with clients and partners
. Developing and maintaining client relationships
. Preparing written proposals; delivering oral presentations to
customers and other stakeholders
. Setting and executing account strategy
. Providing accurate and timely reports including forecasts and
activities
. Diligently using, maintaining and updating customer information
using CRM
GoLED Big Bear CA 10/2010 - 7/2011
Account Executive
. Selling LED solutions, strategic consulting offerings and business
skills solutions
. Prioritizing activities and territory management to ensure optimum
penetration and profitability, including developing Strategic
Account Plans
. Negotiating with clients and partners
. Developing and maintaining client relationships
. Preparing written proposals; delivering oral presentations to
customers and other stakeholders
. Setting and executing account strategy
. Providing accurate and timely reports including forecasts and
activities
. Diligently using, maintaining and updating customer information
using CRM
Hale Networks Lancaster CA 10/2008 - 8/2010
Sales Engineer
. Responsible for development and delivery of product demonstrations
. Responsible for representing the product to customers and at field
events such as conferences, seminars, etc.
. Able to respond to functional and technical elements of RFIs/RFPs
. Able to convey customer requirements to Product Management teams
. Able to travel throughout sales territory.
ACS Lakewood CA 4/2006 - 10/2008
Systems Engineer/Trainer
. Over see help desk operations
. Setup and manage user accounts
. Setup and manage nightly backups
. Train users on Microsoft Office applications
. Month end reports
. Desk top support, upgrade hardware (RAM, Hard Drives, Power
Supplies, and Motherboards).
EDO-TSO Lancaster,CA 6/2002 - 4/2006
Tech Support Supervisor
. Phone & Email support for Netgear, Linksys, & Dlink Routers,
Switches, Hubs, wireless networks
. Research & duplicate customers issues in lab & develop Fixes
. Research third party software for VPN setup. Wireless network design
setup.
. Write training & trouble shooting documents.
. Supervise third shift level 2 tech support.
Grainger Chicago, IL 2000 - 2002
Field System Engineer
. Decommission previous network equipment
. Build out and deploy new network equipment
. Cisco 3725/2620 router, 2000 series switch, HP DL360 server
. Replace all desktop systems
. Replace old telephones with new VoIP phones
. Verify functionality of installed network and desktops
. Trouble shoot as needed
Robert Englekirk, Inc, Los Angeles, CA 1997 - 2000
Network Administrator
. Manage Novell 4.1/ 5.0/,5.1 and Windows NT 4.0 networks
. Install and upgrade PCs: network hardware: and software applications
. Maintain in house and internet Quick Mail e-mail system in a multi-
site environment
. Perform network backups and system policies administration
. Train staff on application usage
. Design and administer firm-wide workstation setup procedures
. Interface with vendors and manufacturers for upgrades and systems
maintenance
Spectacle Events, Santa Clarita, CA 1990 - 1997
Independent Computer Consultant
. Solution-based analysis and implementation of hardware and software
. Maintain equipment inventory
. Train individuals and groups on software applications
. Configure and install Novell network
. Troubleshoot network hardware and software errors
. Phone support for software applications
Leeman Labs, Lowell, MA 1988 - 1990
Field Engineer
. Install hardware and software on PC based Spectrometers
. Train individuals and groups on software applications
. Troubleshoot hardware and software errors
. Deploy hardware and software upgrades
Computer Language Research, Dallas, TX 1986 - 1988
Field Manager
. Supervise 10 PC Field Engineers in the western region of the United
States
. Develop and manage budget for region
. Cost evaluation and configuration of PC's and LAN's
. Install hardware and software on PC based systems
. Troubleshoot hardware and software errors
Recognition Equipment, Inc., Dallas TX 1983 - 1986
Field Engineer
. Install hardware and software on mainframe and mini computer systems
. Troubleshoot hardware and software errors
. Deploy hardware and software upgrades
. Train clients on software applications
. Maintain equipment inventory
Pertec Computer Corp, Chatsworth, CA 1979 - 1983
Sr. Test Technician
. Troubleshoot hardware and firmware errors
. Train junior technicians
. Maintain equipment inventory
. Maintain quality control logs
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