Customer Service Representative

Vernon E. Cook

*** ********* ****** **** #*

St. Paul, MN 55104

Cell 612-***-****, Home 763-***-****

**********@*****.***

QUALIFICATIONS PROFILE:

• Able to handle difficult customers and to work under strict time deadlines.

• Computer proficiency and working knowledge of Microsoft Office and Word.

• Trained and orientated coworkers and new/entry level Customer Service Representatives.

Approximately 10 years experience in Customer Service and working in related capacities. Worked with

the following employers, which included employment agency assignments:

U Care, Minneapolis, MN 1 year

Customer Service Representative

Worked in customer support services, including call center communications department.

HCP, Minneapolis, MN (Temporary Agency) 3+ years

Customer Service Representative

Worked as a Customer Service Representative for several employers including Sears, Carlson Companies and

Pfizer Pharmaceuticals. Also worked as a Government Loan Analyst for Wells Fargo where I reviewed final

paperwork for VA loan approvals.

Health Partners, Bloomington, MN 1 year

Member Services Representative

Worked as a customer services specialist with inbound and outbound customer support.

Tires Plus, St. Anthony, MN 2 + years

Sales Associate/Customer Service

Processed customer orders and transactions, assisted with purchases, resolved complaints and provided

recommendations for consumers.

RCC (Receivables Control Corp.), Minnetonka, MN 1+ year

Commercial Collections

Worked in commercial Accounts Receivable Collections with corporate customers.

Target Headquarters, Minneapolis, MN 3+ years

Department Lead

Processed and distributed mail. Supervised fifteen employees and was responsible for hiring and review of

personnel. Processed payroll, mailed checks. Administrative sales, merchandising materials.

EDUCATION:

North Hennepin Community College, Minneapolis, MN

Attended Coursework in Business Administration

Minneapolis Community Technical College, Minneapolis, MN

Attended Coursework in Business Management

St. Paul College, St. Paul, MN

Attended Coursework in Business Management.

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