Project Manager Quality Assurance

Chafic AKIKI

Mobile: +1-438-***-****

E-mail: **********@*****.***

* ************ **********

Profile

Multi-functional, highly motivated and career-driven IT Professional

dedicated to providing premier IT consultancy; A Project Director with

15 years of experience, out of which 9 years in managerial position, in

the Information and Technology sector, leading teams of IT developers

and analysts to manage, supervise, monitor and implement large IT

projects and provide assistance on site and remotely. Present excellent

managerial skills and strong ability to work under pressure.

June 2011- January 2013 Ampersand Education - www.ampersandholding.com

Project Manager - Business Analyst

I was hired as an IT manager to be in charge of the IT department and

manage and supervise the Software Development Life Cycle (SDLC) of

the running and new projects in the educational field, more

specifically in the testing and assessment of schools students and

work licensing of health undergraduate students. I got promoted to a

Project Manager after demonstrating a good track record of 1 year in

leading the running Projects Management lifecycle (PMLS) in all

aspects. The PMLS includes many streams, ranging from Marketing and

buy in, Education, SDLC and implementation and training.

. Prepare suppliers' business plans for external available products

on the market

. Convert client business needs and Request For Proposals (RFPs) to

technical specifications documents, task breakdowns, project

costing, budget set up and final official proposal

. Set up project plans and milestones of designated functional teams

. Lead the project kickoff meeting held at customers' premises

. Prepare for and lead presentations and demos at customers'

premises

. Assist in gathering detailed business requirements from the RFP

document and official agreements

. Manage the project to keep it within the scope, budget and time

limit

. Monitor the project's schedule and deliverables while maintaining

sponsor satisfaction and expectations

. Liaise and ensure continuous communication with project

stakeholders on an ongoing basis

. Manage and schedule change and unpredictable required requests for

educational and product purposes

. Manage and schedule new customer requirements

. Organize, plan and document the list of continuous upcoming tasks

and plan for needed resources and negotiate with other department

managers and suppliers, on a need basis, for the recruitment of

required staff

. Manage outsources resources (Product, Education, Marketing and

Design) and task delegation and exerting oversight of task

implementation and quality assurance

. Coach, mentor, motivate and supervise the project team members and

influence them to take positive action and accountability for

their assigned work

. Responsible for daily, weekly and monthly project progress status

reports, meetings' minutes and conferences for sponsor and

management

. Responsible for internal project overview and schedule daily and

weekly meetings with team members for task updates, project logs,

resource adjustments, plan updates, task overview and quality

assurance processes (product, items and data entry)

. Responsible for finalizing and closing projects or service

deliveries with needed documentations such as project delivery

reports, manuals, training documents, training sessions, and

recommendation reports for new phases

. Monitor the budget throughout the project's life cycle and closure

. Responsible for issuing invoices, ensuring down payments before

projects' start up, sending out reminders for payments, generating

reports of client accounts and maintenance agreements follow up

. Meet with the sponsor's different teams (Education, Marketing,

Training and IT) for Blue print agreement and explore customer's

business rules and processes

. Follow the quality assurance and manage final testing cases prior

to delivery

. Follow up implementation of customers' requirements in the

software application and educational items

. Analyse educational software product needs through client

requirements and prepare both Business Requirements Document (BRD)

and Systems Requirement Specification (SRS) documents

. Attend meetings with the supplier for product's explore phase

. Attend and participate in product integration sessions with other

suppliers

. Follow up on the product development cycle and schedule based on

the agreed RFP

. Schedule and lead software training sessions on site for end users

January 2004- April 2011 e-Motion s.a.l.- www.emotionservices.com

Team Leader - Business Analyst

I was in charge of the Handhelds (Barcode readers) and backend SDLC

of the newly Fast Moving Consumer Goods (FMCG) and production

launched projects including the collection and preparation of

customers' BRD and SRS documents, on site implementation and training

hands on.

. Analyze and examine general and detailed specifications following

scheduled meetings with clients' management and technical teams

. Draft contracts and proposals

. Follow-up on implementation, successful commissioning, on-time

delivery and integration with existing ERPs

. Lead a team of 7 engineers

. Provide after-sales services and changes management

. Ensure third-level support, escalation management, team

motivation, mentoring and coaching

. Set up troubleshooting procedures

. Responsible for following up clients for payments, generating

reports of client statements of accounts and maintenance

agreements follow up

. Manage and supervise:

o Software' development cycle and schedule based on the agreed

RFP

o Analysis and development of requested features on back office

and front end interfaces

o Requested customized and standard printed reports

o Schedule of new customer requirements

. Control evaluation, processing variation orders, implementing

changes, and introducing new features

. Contribute to project completion & closing procedures and issuing

reports on finalized works for the purposes of Final Inspection

. Have in-depth knowledge for claims assessment and conflict

management

. Monitor Quality Assurance, Quality Control activity and Safety

Procedures during the on-site implementation phase

. Manage delivery site supervision, contract management and

administration

. In charge of communication, liaison and negotiation with clients

. Schedule and lead software training sessions on site for end users

. Liaise and ensure continuous communication with internal and

external stakeholders on an ongoing basis

Achieved Projects and solutions

Sales Force Automation, Stock Take, Inventory, Fixed Assets, Data

Collector, Warehouse management, Data Communication, Data

Replication

System Integration

Great Plains, JDE, Oracle ERP, SAP ERP

Technical Environment

Visual Studio VB.NET 2003/2005/2008, VB 6.0, SQL CE, Sql server

2000/2005/2008, EVB 3.0,

Access CE, FTP.

Hardware

Client servers' architectures.

Hand Held Terminals: Dell, Motorola Symbol technologies (WM5, PPC

2003, 2005 and 2006),

Compia (WinCe, WM5, WM6.1).

Portal printers: Zebra, O'Neil, Thermal Extech and Brady.

November 2001 - December 2003 Dataflow - www.dataflow.com.lb

Software Analyst and Development

. Contribute to the drafting of specifications and business

proposals

. Develop requested interface programs and stored procedures

. Realize requested queries and reports

. Implement and testing new requests

. Provide clients' support and handling claims and troubleshooting

. Follow up on on-site execution

Projects and solutions

Stock modules, Sales Force Automation (SFA)

Technical Environment

VB 6.0, Sql server, Crystal report 6, EVB 3.0, Sql Ce.

2 EDUCATION

2010 - 2014 MBA Postgraduate - LEICESTER UNIVERSITY - UK

1995 - 1997 Degree in Technical Education in Business Computer - IPNET -

Beirut, Lebanon

1992 - 1995 Senior Technician - EPSIL - Kaslik, Lebanon

3 WORKSHOPS

2011 PMP - CMCS - Lebanon

4 LANGUAGE PROFICIENCY

English: Fluent Read and Write

French: Fluent Read and Write

REFERENCES: Available upon request

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