Sales Manager

Susan Jaunsen

**** ****** ***** **** #*** . Norcross, Georgia 30071 . 770-***-**** .

********@*********.***

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Skilled, experienced, and dedicated Property Management Professional.

Experienced in coordinating activities to ensure customer/resident

satisfaction, retention, and property growth. Ability to effectively

communicate both verbally and in writing. Skilled in the management of

large communities and properties. Proactive team builder and tactical

planner with the ability to secure lasting business relationships.

Exemplary communication and attention to detail to exceed resident

expectations and maintain high levels of resident satisfaction. Reputation

for meeting the most challenging organizational goals with unequaled

success.

( ( Company/Operations ( Expert Sales Pitching

Leadership/Motivation/T Development & Closing

eamwork ( ( Project and Process

( Resident Needs Communication/Interpersona Management

Assessments l Skills ( Activity and Function

( Builds & Maintains ( Strategic Business Planning

Relationships Planning/Analysis ( Computer Program

( Marketing/Business ( Coordinates Maintenance Knowledge

Development Services

PROFESSIONAL EXPERIENCE

SALES, VIMO, INC./GETINSURED.COM, 1/2013 TO PRESENT

Health insurance sales in a call center

Life & Health Insurance Agent, Georgia, #2858275, October, 2012

Weekend Director, Canterbury Court - Continuing Care Retirement Community,

12/1999 to 5/2012

. Managed the daily administrative operations of the organization and

prepared and maintained reports

. Implemented and enforced policies and procedures and communicated

procedural updates as needed

. Developed and implemented strategic marketing/networking campaigns which

increased occupancy

. Provided customer support and assistance; responded to all customer

questions, inquiries, and requests

. Managed and directed the daily operational or business support activities

of the retirement community

. Established a desire to tour the community through strategic email, mail

and telephone correspondence

. Increased overall sales by highlighting the quality of a highly-regarded

brand and the lifestyle available

. Established and maintained professional and productive relationships with

residents and all employees

. Responded to and effectively resolved all resident complaints in a timely

manner to ensure satisfaction

Administrative Assistant / Executive Assistant, Canterbury Court, Atlanta,

Georgia, 06/1997 to 12/1999

. Provided high-level administrative and executive support; coordinated

meetings, prepared correspondence, screened and distributed mail, and

coordinated events

Assistant Manager and Leasing Consultant, Temporary Apartment Management,

1996 to 1997

. Provided leasing expertise and business support activities of multiple

apartment complexes

. Administered lease renewals to ensure compliance and enforced policies

and procedures

Apartment Property Manager / Consultant, Rawn Construction Company, 09/1986

to 11/1995

. Managed the daily operations of two apartment communities with 89 units

in the Buford Highway area; maintained 100% occupancy and recognized by

police for maintaining crime-free/drug-free properties

. Effectively provided a quality living experience to each of the residents

to ensure resident retention

. Increased overall sales by highlighting the quality of a highly-regarded

brand and the lifestyle available

. Screened applicants to ensure qualifications met criteria and coded and

input bills into the rent roll

EDUCATION and TRAINING

ASSOCIATE OF ARTS DEGREE WITH A MAJOR IN JOURNALISM - COMPLETED BUSINESS

AND MANAGEMENT COURSES

Georgia Perimeter College (GPC) -Dunwoody, Georgia - Associate of Arts

Degree in Journalism Completed

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