Customer Service Sales

Lawrence R. Ramsey

*** **** ***** ****** *** Floor

Bronx New York 10454

914-***-****

********@*****.***

Objective: Seeking a full-time maintenance supervisory role with growth potential

Professional Experience:

Equipment/Gym Maintenance

Blink Fitness 06/2012-Present

• Daily Maintenance of gym and all fitness equipment in activity areas

• Schedule and execute preventive maintenance as needed

• Inspect, test and operate machinery to diagnose maintenance malfunctions

• Clean or lubricate shafts, bearings, gears or other parts of gym machinery

Handyman/Driver

Scatter Site Housing Program 05/2011-Present

• Drive/escort case managers to consumers’ apartments for home visits

• Join in all planned and coordinated work-related tasks for building maintenance,

repair and driving

• Complete assigned work orders such as; but not limited to: light repairs, lock

cylinders, plaster, painting, electrical, light moving

• Document and submit completed work orders to appropriate supervisor

• Partner with other maintenance staff to ensure timely completion of assigned tasks.

• Ensure tools and/or equipment are secured in a safe location

• Work closely with building superintendents to ensure completion of building repairs

• Proper daily maintenance of company vehicle

• Participate in staff meetings and trainings as directed

Sales Department Supervisor l Lead Associate

Home Depot 11/2000-12/2010

• Supervised and coached sales associates throughout departments

• Scheduled sales associates to effectively align with customer service demand and

labor management

• Trained, coached and developed sales associates customer service skills and

product knowledge within department(s) of responsibility

• Understood and scheduled appropriate full time/part time headcount ratios based on

hours earned in department(s)

• Maintained profitability through report analysis, identifying trends, defining problems

and developing appropriate responses

• Provided outstanding service to external and internal customers

• Ensured special orders are processed in a timely and professional manner

• Arranged sales associates schedules and training within department(s) of

responsibility

• Managed department inventory fulfillment requirements

• Maintained safe, organized and customer accessible aisles

• Coordinated with ASMs, Freight Team and IMAs to execute merchandising plans

• Coordinated orders with IMAs to drive sales (e.g., promotions, end caps)

• Coordinated and organized department ad events

• Managed minor resets and cross merchandising as necessary (including wing-

stacks, chip-clips and displays)

• Assisted customers home improvement solutions in the areas of hardware, carpentry,

plumbing, electrical, and power tools

Education: Northern Manhattan Improvement Corp.-07/1999

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