Field Service Manager/Director
Resume:
Elyria, OH *****
********@*****.***
Christopher G Hall
Professional Regional Field Service Director with 18+ years of experience
Summary in the fields of Medical Services and Healthcare. Proven
ability to successfully generate and manage new business,
create mutually beneficial customer relationships, educate
medical personnel, and mentor employees. Experienced with
reprocessing and repair, pathway assessment/launching new
accounts, hiring, payroll and field training. Possesses
excellent problem-solving and communication skills and
effective in working in a remote environment.
Work Experience 2006-Present SterilMed, Inc.
Wooster, OH
Regional Field Service Director
Manages 40 plus field associates and vacation coverage staff
across 7 states, to include hiring, performance management,
co-travel, payroll, and expenses
Coach, develop, mentor Field Service Supervisors and On-Site
Technicians on field support and business growth
Co-travel with current and new Field Service Supervisors and
On-Site Technicians to train, improve performance and ensure
company vision
Resolve customer concerns and complaints (service, customer
or product complaints)
Ensures customers' needs are met within a staffing
budget/measure business results (meet regional collection and
expense goals)
Drives continuous efficiencies and improvements by building
staff and customer relationships
Facilitates Implementation process by participating in new
account launches, pathway assessments, new department set ups
Responsible for defining strategic objectives and
implementing process redesign, policies, and measurement
tools to ensure success
Ability to compile data, analyze data, and make decisions
that support regional and company objectives (Review of
monthly OST Revenue Report, Daily Production Report, Regional
Penetration report)
Act as a regional communication line between Sales and Field
Service (Weekly calls and communication with Regional
Business Director and Territory Account Managers) and develop
schedules for entire regional service force
Continuously drive a positive culture and provide the highest
level of customer service possible
2008-2009 Brown Mackie College
Akron, OH
Part-time Adjunct Surgical Technology Instructor
Lecture and Lab instructor for Fast-Track Short Term Surgical
Tech Program
Create Exams and group learning's for the students
Worked closely with clinical instructor to provide best
education possible
Create detailed Threaded Discussions online for students
2001-2007 Cuyahoga Community College
Cleveland, OH
Part-Time Surgical Technology Instructor
Program Accredited by CAAHEP in 2005
Lecture and Lab instructor for Fast-Track Short Term Surgical
Tech Program
Created quizzes, exams and practicum's for course
Cleveland Clinic affiliated program
Worked closely with clinical instructor to provide best
education possible
100% success rate with students passing the PAE
2004- 2006 SterilMed, Inc.
Wooster, OH
Senior Onsite Tech / Supervisor (2005 - 2006)
Onsite Tech (2004 - 2005)
Ensured the success of new business launches and completed
Pathway Assessments for new accounts.
Played an integral role in building Cleveland business due to
excellent relationships and served as a key player in the
optimization program as an active participant in the Monthly
Reprocessing Committee Meetings.
Assisted in orchestrating reprocessing trials through my
involvement with the Physician-On-Board Process at various
accounts.
Collaborated with the Supply Chain and Directors to promote
and communicate reprocessing.
Created exceptional relationships with customers by
communicating effectively, assessing and capturing surgery
caseloads, and identifying key devices.
Communicated the company's mission and services to all staff
members from housekeeping and janitorial support to the
Supply Chain.
Educated the Operating Room staff and key personnel by
providing in-service programs.
Developed creative ways to help educate the hospital staff
and one-on-one communication.
Trained and mentored new On-Site Technicians to build better
business relationships with customers using the "SterilMed
Way" approach and to increase collections at accounts.
Managed Monthly Regional Conference Calls and helped
orchestrate new employee clusters.
Participated in Business Reviews and monthly account
meetings. Worked closely with Field Service Director, Account
Coordinator and Account Manager for maximum, positive
customer outcomes.
1995-2004 Cleveland Clinic Hospital Main
Campus Cleveland, OH
Surgical Technician
Worked on General Surgery entire stay
Pulled, set-up and scrubbed cases ranging from Whipple's to
Liver Transplants
Floated to multiple services, strong in Vascular and
Laparoscopic procedures
Responsible for training new staff members including RN's
Part of Preceptor program for new Surgical Technicians
Worked closely with medical students, residents and staff
surgeons
Education & 2013 Strategic Selling/Miller Heiman (Initial
Training training)
2006 Field Service Director On-board
Training
2005 SterilMed Senior On-site Technician Training
2004 SterilMed On-site Technician Training
1993-1995 Associates Degree-Surgical Technology Program,
Lorain County Community College, Elyria. OH
1986-1990 Diploma, Elyria High School, Elyria OH
References available upon request
Contact this candidate