Customer Service Manager

Location:

Posted:

May 18, 2013

C ris A. Benford

Bedford, Ohio 44146 (216) 370- 1087

Objective

To obtain a challenging position where I can utilize my computer and customer service skills.

Qualifications

Outstanding ability to perform multiple tasks, and work well under pressure. Excellent interpersonal and

communication skills. Capability to work as part as a team or independently. Proficient knowledge of

computer programs. Such as Microsoft Word and Power Point.

P rofessional Experience

Beachwood, Ohio

C RED I TORS I N TERCHANGE L LC

2003-2012

Skip t racer Manager, responsible for leading groups and implicating groups to reach their goals, problem

solving, scheduling, filing, inbound and outbound calls and training others. Investigate all information and

money sources pertaining to debtor and expressing the importance of working together as a team.

N CO F I NANCIAL SYSTEMS, I NC Parma H ts, Ohio

1999-2003

Debt Recovery Specialist, Skip t racer responsible for contacting debtor through outbound and accepting

i nbound calls, determine repayment eligibility, suggest money sources and express urgency to debtor.

Research all information possible to contact debtor and investigate all means of available credit.

Responsible for helping t rain others as a skip tracer, respect all state and federal laws and regulations in

t he collection industry.

E R ICO Solon, Ohio

1997-1998

Reading blueprints, assembly of molds and machinist. Maintaining production invoices for shipping.

Responsible making tags and drilling molds.

Education

John F. Kennedy Cleveland, Ohio Diploma

H ickok Technical Institute Cleveland, Ohio Diploma

M anpower Call Center Training, Microsoft Word, Power Point, and Certificate