Customer Service Manager

Stephann Durr

**** **** ****, *********, ** *****

Home: 760-***-**** Mobile: 760-***-****

***********@*****.***

CUSTOMER SERVICE PROFESSIONAL

More than 3 years’ successful experience in customer service and support

•

Profile

with recognized problem solving.

1. Skilled at learning new concepts quickly, working well under pressure,

and communicating ideas clearly and effectively.

1. Excellent working knowledge using Microsoft Excel, WordPerfect,

Microsoft Word.

1. An effective manager with the skills necessary to direct, train, and

motivate staff to its fullest potential.

Palomar Community College 2011 Presant

•

Education

AA Business Communication, [ Will receive by 2014]

•

McDonalds, Oceanside, CA 2012

Employment

Present

Shift Manager

1. Started out as a crew position after 2 months hired as

shift manager.

2. Quickly and effectively solve customer challenges.

3. Maintain quality control/satisfaction records, constantly

seeking new ways to improve customer service.

Fossil, Carlsbad, CA 2010 2011

Customer Service/Cashier

1. Demonstrated fast learning capacity a versatile skill set.

2. Received Customer Service Award from District

Manager.

3. Remained 3.0 IPC

Mother of two, part time student who can work hard without any

Miscellaneous

complaints. I grew up in a Military home where there is no such

thing as being late. I have a can do attitude nothing is impossible

unless proven other wise.

References Furnished Upon Request

Contact this candidate