Administrative Assistant Manager
Resume:
Vanessa D. Cook
Acworth, GA 30101
******@*********.***
Objective: To obtain an HR Generalist/Manager's role where I can utilized knowledge
and skills and continue to advance in HR competencies.
Professional Skills:
- Microsoft Office - QWeb
- Human Resources
- Sharepoint - Tesseract/IBM/Passport
- Supervisory
- Excel - MSS
- Team Lead
- Kronos - Access Database
- Training
Education:
Miles College - Birmingham, AL
Bachelor of Science - Business 1987
GPA 3.7/4.0; Attendance 100%
Employment History:
May 2010-Present
The Home Depot HR Service Center
Work closely with business leaders, design and implement people strategies,
processes and programs. Address and resolve complex employee inquiries on a wide
range of HR topics, such as employee relations and compensation. Determine whether
issues need to be escalated to more senior members. Manage the HR activities for a
selected National Practice or Service Line in a geographic sub-Area
Serve as the tactical front-line support to customer groups. Provide some strategic
support to functional leadership on people initiatives
Resolve complex, moderate-risk employee relations issues. Escalate these to senior
team members as appropriate
Implement high-quality HR processes (including compensation, performance management,
career development, etc.)
Provide detailed reporting and analysis on headcount, salaries, budgets and other
people-related issues. Interpret this data and make suitable recommendations
Support the introduction of people-related programs or processes with appropriate
change management initiatives
Lead and/or participate in medium-to-large projects
Share leading practices, and supervise and mentor team members
Assess the risks involved in people strategies and escalate these to appropriate
parties (e.g., General Counsel Office (GCO), Quality and Risk Management (Q&RM),
Employee Assistance Program (EAP))
Help with organizational restructuring, staffing, leadership assessments or other
key HR business initiatives
May 2009-April 2010
Ryla Teleservices
Customer Service Rep - Verizon Wireless Campaign
Respond to billing and technical needs of Verizon Wireless Customers
October 2002-August 2007
BellSouth Telecommunications
Customer Account Manager - Carrier Billing
Project Managed IT Billing Work Requests
Project Managed Long Distance Carriers' Bill Changes
Supervised Consumer Department clerical support
October 1983-September 1981
BellSouth Telecommunications
Administrative Assistant - AVP Corporate Aviation
Scheduled and coordinates appointments, make arrangements for meetings, conferences
and
travel to ensure effective management of AVP's calendar.
Screened telephone calls and resolve or refer as appropriate.
Prepared routine letters, memorandums, agendas, presentations, forms, etc.
Responsible for establishing and maintaining official documents and records in
appropriate files to ensure
organization of materials.
Performed clerical duties such as typing, note taking, and managing daily mail to
make certain that order is
maintained within the office or department and documents are accurate.
Maintained Director's email and voicemail correspondence to maintain adequate and
timely communication.
May 1979- September 1981
BellSouth Telecommunications
Administrative Assistant - AVP Marketing Operations and Development
(Same as above)
February 1977-April 1979
BellSouth Telecommunications
Administrative Assistant - Operations Manager - Support Services
(Same as above)
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