Customer Service Project Manager

Amelia Powell

**** ********** **.

Snellville, GA 30039

Cell: 678-***-****

*********@*****.***

Objective:

Aspire to serve a reputed organization as a Customer Service Coordinator.

Professional Experience

FedEx Office

Center Customer Service Coordinator

2008-2013, Conyers, GA

As a Customer Service Coordinator, I performed high-speed document

processing production duties, shipping while maintaining extremely high

volume calls. All duties with minimum to non-supervision while maintaining

high level of customer service and sales.

FedEx Kinko's

Project Coordinator / Project Manager

2005- 2008, Conyers, GA

Lead Project Coordinator

As a Lead Project Coordinator; I manage and facilitate all retail, copy and

print medium production processes. Managing the production floor and

leading four to six employee's with training, district sales, center

audits,

Preparing and coordinating the daily operation of the retail and production

department.

FedEx Kinko's

2004-2005, Buford, GA

Shipping Specialist

As a Shipping Specialist; I managed in store FedEx shipping facility.

Estimate costs and insurance needs for customers. Prepare daily, weekly and

monthly reports to management on shipping volume and profits. Supervise,

train and counsel team members in FedEx Best Practices.

Kinko's

2002-2004/Atlanta, GA

Branch Sr. Retail Consultant

As a Branch Sr. Retail Consultant: I managed Kinko's Express Department in

very fast paced Northlake location. Supervised and trained new team

members, coordinated the daily operation of the department. This includes

front counter and auxiliary point of sale operations. Performed high-speed

document processing, while maintain and performed troubleshooting service

operations on all computers and copiers.

Allat's Tutorial Service

1998-2002, Lithonia, GA

Director

As a Director: I provided Early Childhood Development tutoring service for

children, Pre-K through Second Grade. Planned daily activities focused on

improving language and motor skills. Developed curriculum, which included

Math, Science, Language Arts, Social Studies, Art and Music surpassing the

standards, set by The Georgia Dept. of Education as well as Federal

guidelines. .

Akeebulan Academy

1995-1998, Lithonia, GA

Teacher

As a Teacher I prepared curriculum and maintained classroom in a Montessori

teaching format for Pre-K and first grade students. Planned and executed

daily classroom activities as well as extra-curricular programs and field

trips.

Education

Codecademy: March 2013-Current

Studying to become a developer with computer coding: HTML, jQuery, Java,

I.T.T. Institute of Technology 1988-1990

Received a two year Associated degree in Electronic Engineer Technology

Norfolk State University 1986-1988

Studied Mass Communication

William Howard Taft 1983-1986

Received a High School Diploma

Related Skills

Adobe package (Acrobat 8 Professional, Illustrator, InDesign, Photoshop),

Microsoft package

(Excel, PowerPoint, MS Word, and Outlook.)

References are available upon request.

Contact this candidate