Engineer Management

JEFF MURFIN

**** ******** *****

BURLINGTON, NC *7215

************@*****.***

CELL: 336-***-****

Technical Skills

OBJECTIVE

An experienced, driven, hands-on team member who is looking for the next opportunity to support and

MS Exchange 2003-2010

lead in a great organization. VMWare

VSphere/ESX/ESXi,

and VMare View

EDUCATION Blackberry Enterprise Server

MS Communicator/Lync

MS Sharepoint

Information Sciences, Bachelor of Science (B.S.) Windows Svr 2003/2008r2

University of Phoenix Online, Phoenix, AZ Windows 3 through 8

Active Directory/Group

Computer Sciences, Associate of Arts (A.A.) Policy

MS Terminal Server and

Santa Fe Community College, Gainesville, FL

thin-client technologies

MS Office Suites

Scripting – VBS, WMI, etc.

MS-SQL Server 2005/2008

McAfee/Symantec AV

EXPERIENCE Novell NetWare 3/4/5

Internet Filtering products

Network Operations Manager WAN technologies and

August 2011 – Present

Protocols - TCP/IP, DNS,

Alamance Regional Medical Center, Burlington, NC

SMTP, etc.

Cisco IOS, routers, switches,

Responsible for network infrastructure, user support, and complete secure computing environment for a

PIX, ASA firewall

3500-employee, 300-bed regional hospital with multiple outlying offices and services. Manage 13-

HP switch IOS

member staff, develop/execute I.T. strategy and budget. Implemented SSO (Single-Sign-On)

Security technologies and

environment with a Citrix XenDesktop back-end, replaced aging storage with a 172TB EMC SAN with

standards – HIPAA,

DR redundancy at remote data center. Conducted regular security audits of systems and hardened

HITECH, Meaningful

environment per policy and various security standards (HIPAA, PCI, etc.). Worked with a variety of

Use,

business units and vendors to maintain and implement constantly evolving medical technology to

PCI, etc.

advance patient care.

Senior Network Engineer November 2010 – August 2011 Certifications

Jackson Hewitt Tax Service, Sarasota, FL

Cisco Certified Network

Administrator (CCNA)

Develop and maintain LAN/WAN network infrastructure systems across four regional data centers and

over 3,000 users. Manage ASA firewalls, routers, multi-VLAN switches, and WAN connectivity. Install

Microsoft Certified System

and configure server and workstation systems in physical and virtual environments. Developed and

Engineer (MCSE)

implemented Virtual Desktop environment using VMWare View and zero-client for hundreds of

seasonal agents in training, saving many hours of individually configuring PCs. Was the Sharepoint 2007

Certified NetWare Associate

administrator, creating sites and workflows for incoming faxes, for example. Responsible for Sarbanes-

(CNA)

Oxley compliance reporting and security auditing. Troubleshoot network applications and resolve

systems issues, including Exchange 2007 management. On-call support for all systems issues. Create

Certified Project

solutions based upon business needs, including developing project plans.

Management Associate,

George Washington

University

Director of I.T. / Network Engineer December 2004 – November 2010

Sarasota Family YMCA, Sarasota, FL

Oversee all Information Technology efforts and components of the organization. Hands-on management

and development of technical, administrative, and application-development staff. Responsible for

departmental budgeting and overall technology strategy. Performed all router/ASA firewall

configurations, Exchange 2003 system management, Active Directory and GPO configuration, and WAN

tasks. Virtualized entire 30+ server environment with VMWare and relocated it to a hardened 3rd party

data center an hour away for DR purposes. Implemented 400+ node Terminal Services (Remote

Desktop) environment for remote business offices based on a PXE-boot zero-client PC configuration.

Coordinate with various State, local, and non-profit agencies for data access and projects. Develop and

maintain I.T. policies and maintain various regulatory compliances. Report to an independent outside I.T.

Advisory Committee and the corporate Board of Directors.

Supervisor, Technical Services / Network Admin March 2000 – December 2004

Selective HR Solutions, Sarasota, FL

Managed the telecom/computing infrastructure and technical support team. This included a mixed

Novell/NT 90-node network infrastructure, videoconferencing, Exchange 5.5, MS-SQL databases,

routers, switches, PIX firewall, backups, Intranet, and various customized applications. Provided project

management and performance metrics, DR management, budgeting, and I.T. strategy/policy.

Network Administrator January 1999 – March 2000

Tower Hill Insurance Group, Sarasota, FL

Administered and developed network and server systems for a 400-user, NetWare/NT hybrid WAN.

Managed SAN, VPN, SNA Gateway, Exchange 5.5, MS-SQL databases, backups, all network

equipment, routers and firewall, DNS/DHCP/WINS, and Intranet. Upgraded 30+ switches based on

configuration templates and a new 1GB backbone. Created software packages and automated

distribution to all nodes using Novell ZenWorks.

Network Administrator December 1997 – January 1999

University of Florida Physical Plant Division, Gainesville, FL

Maintained and developed a 200+ node, wide-area Novell/NT hybrid network, including all servers,

workstations, backups, and network. Trained users, provided technical support, and maintained web site.

Migrated users from GroupWise to new Exchange 5.5 environment, implemented the University’s first

e-mail spam filtering service, supervised the Help Desk, and was a preceptor for college interns.

Computer Support Technician August 1996 – December 1997

University of Florida Operations Analysis, Gainesville, FL

Provided technical and training support to 100+ users at various locations on campus with Windows,

mainframe access, and software support. Performed Web site development, backups, and Exchange 5.5

e-mail management.

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