Customer Service Assistant
Resume:
Mark Andrade
Glendale CA, *****
*************@*****.***
Objective
To obtain a position in a well-respected organization by pursuing a challenging, responsible, dynamic
and rewarding career and applying my academic knowledge, skills and enthusiasm; which will assist my career
development and contribute effectively to the organization.
Certificates
Adult CPR / AED and Infant Child (BLS)
HIPAA Card
Fire Card
Qualifications
Administrative:
Microsoft Word Appointments Collection Letters
Telephones Accounts Payable Type 35-40 WPM
Patient Records Bookkeeping Correspondence
Medical Billing and Collections
Clinical:
Blood Pressure Pharmacology Throat Cultures
Bandaging Injections (IM, Sub Q, ID) Blood Capillary
Positioning and Draping Vital signs Venipunctures
Sterilization Resuscitations Microhematocrit
Sterile Trays Complete Physical Exam
Education
American Career College 2012 -Present Los Angeles, CA
Licensed Vocational Nurse
Medical Assistant Diploma 2010-2010 Anaheim, CA
Awards: Student of the Month, Honor Roll, Perfect Attendance
ICDC College 2007-2007 Los Angeles, CA
Paralegal Specialist Diploma
Work History
2011 – 2012 American Career College Student Worker/Admin Assistant
Responsibilities included all aspects of office work including, filling, making copies, pull out files and assist
others staff members with what was needed.
2009 – 2010 Self-Employed Mechanic Work
2008 – 2008 Law Offices of Robin Jacobs Legal Assistant
Conducted all aspects of office work including filling, answering heavy duty phones, making copies, inputting
client’s information into computer data base. Support attorney in the areas of assisting clients filling out forms,
litigation as well as pre-litigation. Make appointments and provided clients with necessary information
regarding their court hearings or any court matters. Created and maintained all client’s profiles. Pull out files,
organized and have them ready for attorney’s court date.
2006 – 2008 Sears Receiving Associate
Responsibilities included but not limited to all warehouse service. Removed shipped merchandise from delivery
vehicles and move to designated storage area. Inspected all merchandise for cause and corrected action. Pulled
out stored materials and move to production or shipping area.
2005 – 2007 AFAA Customer Service
Responsibilities included extensive customer service and providing customers and other associates with
outstanding service in a friendly, quick, efficient and accurate manner. Duties also included extensive inbound
and outgoing calls regarding customer accounts. Through efficient execution of company programs and policy,
evaluated test scores and application information. Verified and reviewed information customer’s recertification
licenses and policy information.
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