Customer Service Sales
Resume:
Dwan A. Banks
Detroit, MI *****
*****************@*******.***
OBJECTIVE
Comprehensive background in customer service. With more than 20 years of experience working
in a fast pace and stressful environment. Assessing needs of my clients and resolving all issues.
Earned reputation as a taskmaster by improving overall productivity.
EMPLOYMENT HISTORY
Gardner White, Warren, MI
06/2011 Sales Associate
Greet customer access their wants and needs. Select merchandise and explain use, functions
and how to care for furniture. Assist customers with the purchase and finance. Stay
knowledgeable of the merchandise, promotions, and policies for payments.
BCD Travel, Southfield, MI
03/2008 - 11/2008 Corporate Travel Counselor
Confirm air, car rental, hotel and limo via phone or email for Alixpartners. Kept passenger profiles
updated efficiently with their personal information frequent flyer numbers, seat request and other
request. Assist clients with their expense reports and customer service issues.
Horne Travel Consulting, Livonia, MI
09/2007 - 03/2008 Travel Counselor
Booked air, car, hotel and limo arrangements for Alixpartners, Plantemoran and other
corporations. Maintained accurate and precise travel itineraries for our clients.
Apple One, San Mateo, CA
10/02 - 01/07 Travel Counselor
Temporarily employed at American Express as a Travel Counselor at American Express. This was
a temporary assignment. Cross trained on various airline systems has allowed me to perform
travel duties for other departments within American Express, 24 HR Emergency travel, ITG
Online, Res Express and Middle Market Accounts.
AAA Travel Agency, Detroit, MI
06/2001 - 02/2002 Travel Counselor Part-time
Book vacation travel arrangements. Sell cruise and tour packages. Advised clients on travel
insurance. Collect payments for travel packages and other services rendered. Offered other AAA
services car and auto insurance.
World Travel Partners, Troy, MI
04/1999 - 11/2000 Travel Counselor/Customer Service
Confirmed travel arrangements on the 24HR emergency desk for corporate clients. Confirmed
travel arrangements for the Bayer Corporation. Team Leader position on the Wacker Account.
Offered the best cost to our clients for the travel expense.
EDUCATION
No Diploma
Major: Business Management E-Business
University of Phoenix, MI
No Diploma
Major: Liberal Arts
Wayne County Community College, MI
CERTIFICATES AND LICENSES
Travel Agent, American Travel School, MI
Certified Travel Associate, CTA, Travel Education Institute, MI
SKILLS AND ABILITIES
Dependable, organized, detailed and reliable. Effective and efficient external and internal
customer service skills. Good judgement and decision making. Service oriented and critical
thinker.
Contact this candidate