Customer Service Manager

Jeanette Cody

**** ******* **. ** - *******, GA *0311

*******@*****.*** – 404-***-****, 678-***-****, 678-***-****

Several years of Customer Service experience combined with Health Care experience looking to utilize my

Knowledge, experience and education to provide outstanding customer service.

WORK EXPERIENCE

Assistant Store Manager

Family Dollar - Atlanta, GA - April 2012 to Present

• Provides customer engagement in positive and approachable manner.

• Assists in maintaining a clean, well-stocked store for customers during their shopping experience.

• Helps in the unloading of merchandise from delivery trucks, organizes and transports merchandise

from stockroom to sales floor.

• Independently stocks shelves and recovers merchandise in the store.

• Assists Store Manager in ordering merchandise and record keeping including payroll, scheduling and

cash register deposits and receipts.

• Supports Store Manager in loss prevention efforts.

• Assumes certain management responsibilities in absence of Store Manager.

• Follows all Company policies and procedures •Remains constantly aware of customer activity to

ensure a safe and secure shopping environment.

• Performs all other duties as assigned in order to maintain an effective and profitable store operation.

Customer Service Agent

Teletech - Englewood, CO - Oct 2011 to April 2012

• Assists potential customers by answering product and service questions; suggesting information

about other products and services. Opens customer accounts by recording account information.

• Maintains customer records by updating account information.

• Resolves product or service problems by clarifying the customer's complaint, by determining the

cause of the problem, selecting and explaining the best solution to solve the problem, expediting

adjustment and following up to ensure resolution.

• Cross selling pertaining to product and services.

• Maintains financial accounts by processing customer billing inquiries.

• Prepares product or service reports, troubleshooting technical issues on accounts.

• Contributes to team effort by accomplishing related results as needed.

• Developed excellence in training courses.

Front Office Assistant

Wright Vision Care - Decatur, GA - March 2011 to May 2011

• Prepare the patient for the vision examination.

• Conducted diagnostic tests, measure and record vision, and test eye muscle functions.

• Assisted patient in frame selection.

• Scheduled Patient Appointments

• Charting & Filing Medical Records

Patient Care Assistant

ResCare Home Care - Decatur, GA - December 2007 to September 2010

• Provide patient care by supplying and emptying bed pans, applying dressings and supervising

exercise routines.

• Bathe, groom, shave, dress, or drape patients to prepare them for surgery, treatment, or examination.

• Transport patients to treatment units, using a wheelchair or stretcher.

• Clean rooms and change linens.

EDUCATION

Diploma in Medical Assistant

Lincoln College of Technology - Marietta, GA

September 2011 to May 2012

Associate Business

Strayer University- Atlanta, GA

April 2013

Certification in Nursing Assistant

Community Nursing - Atlanta, GA

April 1996 to May 1996

SKILLS PROFILE

• Proficient in relevant computer applications and call center systems

• Phlebotomy

• Medical terminology

• Minor surgery procedures

• CPR Certified

• Good filing and organizational skills

• Ability to take accurate phone messages and deliver messages promptly

• Good customer-relations background

Contact this candidate