Customer Service Company
Resume:
Reuben A. Palisoc
***-* ******** **. ******, Philippines
**********@*****.***
Professional Profile
Motivated food server seeks restaurant position with potential for advancement. Excellent
in customer service relation and team building skills. Natural leader with the ability to
motivate others and provide superb service.
Summary of Qualifications
Thorough knowledge of Health & Safety Act.
Great ability to work as part of a team.
Strong knowledge of Function Delivery.
Profound ability to multitask and keep cool under work pressure.
Exceptional ability to relate courteously with customers.
Excellent ability to understand and carry out instructions tactfully.
Strong ability to communicate both in writing and in speaking.
Work Experience
2nd Cook (December 2012 – July/August 2013) currently on-board
Name of Company : Philippine Transmarrine Carrier (PTC)
Company Information : Pullmantur Management
Ship’s Name : M/V Sovereign
2nd Cook
Position :
2nd Cook (Dec. 2011 up to Aug. 2012)
Name of Company : BP International
Company Information : Pullmantur Management
Ship’s Name : M/V Horizon
2nd Cook
Position :
Act as a leader in the station when the 1st Cook is not around.
Preparations of all food in the assigned partie under guidance of fist cook in
charge for the area.
Execute food handling and cleaning procedure in accordance with Public Health
standards and maintains a high level of cleanliness during food preparation.
Last Updated: Aug. 30, 2012
Responsible for proper use of equipment in order to avoid damage or undue
maintenance.
Reports malfunctioning and repair needs to the first cook.
Responsible to meet standards of personal hygiene and appearance as per
company policies.
Responsible to use provided Personal Protective Equipment in order to avoid
injuries.
Responsible to follow given schedules and to perform duties in given time frame.
Works closely and cooperates with supervisors, colleagues in order to achieve the highest
possible passenger satisfaction from the product served
3rd Cook (Nov 2010 up to July 2011)
Name of Company : BP International
Company Information : Pullmantur Management
Ship’s Name : M/V Sovereign
Position : 3rd Cook
Preparations of all food in the assigned partie under guidance of fist cook in
charge for the area.
Execute food handling and cleaning procedure in accordance with Public Health
standards and maintains a high level of cleanliness during food preparation.
Responsible for proper use of equipment in order to avoid damage or undue
maintenance.
Reports malfunctioning and repair needs to the first cook.
Responsible to meet standards of personal h ygiene and appearance as per
company policies.
Responsible to use provided Personal Protective Equipment in order to avoid
injuries.
Responsible to follow given schedules and to perform duties in given time frame.
Works closely and cooperates with supervisors, colleagues in order to achieve the
highest possible passenger satisfaction from the product served.
Restaurant Staff (May 2006 – July 2010)
Name of Company : Pizza Hut Bistro
Company Information : Pizza Casual Dine-in Restaurant
Position : Team Member
As a Food Server
Making our business more profitable through with the service we provide.
Make sure guest will go back looking for us.
Serves customers orders and attends to their needs.
Interacting with the customers. Giving additional service.
Providing our customers the best experience by giving them the best service.
Last Updated: Aug. 30, 2012
Make friendly and personalize conversation to the guest.
As a Cashier
Doing all the cash and card transactions.
Responsible in preparing and organizing all sales report, cash floats, adjustments
and other reports during and after the end of the shift.
As a Barista
Responsible in preparing all the beverages from juices, smoothies and coffees as
well as the desserts.
Preparing all the back-ups.
Maintaining the cleanliness of the bar area.
Monitoring all bar products and checking the quality.
As a Make Person
In charge of doing all pizzas, pastas and appetizers.
Receiving and arranging of all stocks in the chiller.
Dispatching all the products. Making sure the product is presentable before
dispatching.
Monitoring all the stocks.
Maintaining the cleanliness of the kitchen area.
As a Dough Master
Making fresh dough that is used for making pizzas. Make sure to follow the
proper procedure in making dough to achieve the gold standard dough.
In charge of monitoring dough counts. Make sure that the dough is enough for the
shift. In charge doing the dough tracking.
As a Slice Person
Selling of ready cooked pizzas in lower price.
Attract more customers and add more sales.
Proper timing in ordering pizzas to avoid spoilages.
Cleaning the slice booth.
Doing the slice sales report during the end of the shift.
Others
Name of Company : Lattize Fine Dining Restaurant
Company Address : Pillar St. Mandaluyong City
Company Information : Fine Dining Restaurant
Period of Working : Oct. 19, 09 up to June 30, 2010
Position : On Call Waiter
Last Updated: Aug. 30, 2012
Name of Company : Kentucky Fried Chicken
Company Address : SM Manila
Company Information : Fast food
Period of Working : Nov. 17, 20002 up to Apr.14, 03
Position : Service Crew
Name of Company : Jolibee
Company Address : Welcome Rotonda, Quezon City
Company Information : Fast food
Period of Working : Nov. 09, 2005 up to March 10, 06
Designation : Service Crew
Name of Company : Burger King
Company Address : U.N Ave. Maria Orosa St.
Company Information : Fast food
Period of Working : Feb.20 03 up to July 03
Designation : Service Crew
Tools and Equipment:
POS/ Cash Register Dough Roller
Card Reader Retarder
Vento Machine Proofer
Blender Freezer
Chiller Hot Hold
Dough Mixer Food Warmer
Training / Seminar Attended
Anti-Piracy Awareness
Conducted Nov. 5, 2010 – Issued Nov. 8, 2010
Ship Security Awareness (SSA) Conducted September 30, 2010 (12hours)
Issued September 30, 2010
Crowd Management
Training Workshop on Food and Beverage
Power Institute of Hotel Administration (May 2 to 12, 2010)
Certificate issued on June 10, 2010
SOLAS Training
Far East Maritime (Jan. 26, 09 – Feb. 03, 09)
Practical Nursing Skills
Basic Life Support and First Aid Phil. Red Cross (May 10-13, 05)
OJT Alecto General Tech. (Apr. 13, 04 Sep. 13, 04)
Last Updated: Aug. 30, 2012
Educational Background
University: Technological University of the Philippines
Course : Electrical Engineering Technology
Period Study: 2000-2004
Personal Data:
Date of Birth: July 24, 1984
Height : 5 feet 7 inches tall
Weight : 55 kg.
Citizenship: Filipino
Religion: Catholic
Civil Status: Single
Last Updated: Aug. 30, 2012
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