Software Supervisor
Resume:
Julian Tejedor
*************@*****.***
SKILLS/ABILITIES
Software
Microsoft Windows 98,XP and 7 - Remote Desktop - Microsoft Office
****,**** *** **** ***** - Macintosh Operating system - Lotus Notes -
Internet Explorer - Mozilla Firefox - Google Chrome - Blackberry, Iphone
and Android phones - Cisco VPN Client - Active Directory - Adobe Suite -
Remedy ticket tracking systems - CA Service Desk ticketing system -
Outlook Express - Carbon Copy Remote Control software - Telnet - Timbuktu
Pro - Citrix - SQL Server 2005 & 2008 - Reflections Terminal Software -
POS Software - IBM and Epson OPOS interface and drivers
Hardware
PC based desktops and laptop - Macintosh - printers - fax machines -
networking equipment (hubs, switches, routers) - Blackberry devices -
SecureID secure network tokens digital cameras and mass storage devices -
Digital, Analog and IP based phone systems - Smart Phone and Tablet
devices Android, Iphone and Ipad - POS Registers and hardware attached to
them
Technical Support
. Over 10 years experience in the IT support field.
. Speak both English and Spanish.
. Strong background in hardware/software support.
. Experienced with network implementation and troubleshooting
connectivity issues.
. A go to person for questions other techs cannot answer.
. In depth troubleshooting skills that far exceed the common
expectation.
. A higher than average rate of success in fixing issues than other
technicians within companies I have worked for.
. A fast learner of company specific applications and hardware.
. A motivated self-starter, able to get the job done with minimal
supervision.
Career Goals and Accomplishments
. To work for a great company that is on the rise. And grow as an
individual and employee with that company.
. Earned the MCSE Certification for Microsoft Windows NT.
. Earned Associates in Network Engineering and Management from Computer
Learning Centers
. Currently studying to update MCSE for Server 2008/2012.
WORK HISTORY
Customer Support Specialist Netsuite Retail Support
February 2013-Present
. Support by phone Netsuite Retail customers all around the world
utilizing Retailanywhere POS registers and software. Troubleshoot
errors with POS software, identify any issues preventing POS software
from running and correct them or get escalated to appropriate parties.
. In depth troubleshooting of SQL server connectivity between registers
and enterprise server. Use SQL queries to identify and correct issues
with retail transactions and inventory transfers.
. Install POS software upgrades and schedule upgrade cycles for
customers. Identify outstanding software issues for customers and get
them escalated to development team to be addressed in subsequent
software releases.
Service Desk Technician Las Vegas Review-Journal
February 2008-February 2013
. Tier one and two support in a fast paced environment. First point of
contact from beginning to end on problems or issues. Support for over
600 onsite users and 10 offsite locations.
. Responsible for repair, maintenance, imaging and deployment of PC and
Macintosh based laptop and desktop computers. Repair and
troubleshooting on printers and faxes.
. Respond to tickets and phone calls to service user machines in person.
. Software support on various applications including Lotus Notes,
Microsoft Office Products, and Adobe Suite.
. Responsible for troubleshooting LAN connectivity, mobile connectivity
and VPN connections. Running network cables and physical patch down of
network ports.
. Manage and create accounts in Active Directory for users and machines.
Modify and troubleshoot permissions to folders and printers.
. Administrator for Mitel 3300 and SX2000 IP based phone system.
Responsible for all onsite and offsite moves and changes to the phone
system including physical wiring and programming of phones on server
end.
. Troubleshoot blackberry and smart phone connectivity to user's e-mail
. Coordinating resources and personnel on large projects such as
department moves and hardware deployment.
Eli Lilly Support Technician Spherion Technology
January2001-January 2008
. Supported by phone North American field division of Eli Lilly
Pharmaceutical Sales including Puerto Rico.
. Responsible for all software support including Microsoft Windows,
Lotus Notes, Microsoft Office, ABS Backup, Active Sync, Blackberry
Handheld Manager, and various proprietary applications.
. Managed passwords and domain accounts with Active Directory. Supported
VPN and Broadband equipment for Remote Access.
. Managed SecureID secure network tokens.
. Supported web based applications including Java based applications.
References
Paul Bieschke
Current Supervisor Las Vegas Review-Journal
Phone: 702-***-****
Email: *********@*************.***
Andrew Scafidi
Former Supervisor Las Vegas Review-Journal
Phone: 702-***-****
Email: ********@*************.***
Roland Bussiere
Former Supervisor Spherion Technology
Phone: 530-***-****
Email: **********@*****.***
Robert Anderson
Former Supervisor Spherion Technology
Phone: 702-***-****
Email: **************@*****.***
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