Customer Service Engineer

Billy Lister

* **** *****, ***** ****, Chatham, Kent, ME5 80G

UK: 0044 (0-163*-****** - Mobile: 0044 (0-784*-******

Email: ******.*****@*****.**.**

Professional Profile

Highly, experienced heating, plumbing and drainage engineer, capable of working effectively on own

initiative or as part of a team in achieving set targets and deadlines. Able to build positive and lasting

relationships with customers and colleagues, with excellent knowledge and expertise of providing advice

and plumbing solutions to customers and clients. Having a proven ability to read blue prints, drawings and

specifications to determine client’s requirements, and to then install & service plumbing systems, fixtures,

piping equipment and controls. Able to work in corporation with other trades and laborers and having an

understanding of relevant building codes, legislation, and regulations.

Core Skills

• A good problem solver with excellent communication skills

• Able to work independently or as an integral part of a team and able to lead

• Good customer service skills ensuring that clients and work colleagues are dealt with in a

professional manner

• Meeting deadlines and targets

• Working to a high standard at all times

• Highly determined individual who works well under pressure

Objective

Looking for a new and challenging position to make best use of my existing skills and experience and to

enable further personal and professional development.

Achievement

• Charles Dingle Award for most improved plumber 2006

Education & Qualifications

Mathematics, English, Physical Education, Geography, Art and

Secondary GCSE Education:

Science

City & Guilds: NVQ Level 2 in plumbing

City and Guilds in the following

Aspects of plumbing: Safety in plumbing activities

Key plumbing processes

Cold water systems

Domestic Hot water systems

Sanitation systems

Central Heating Systems

Electrical Supply and Earth Continuity

Sheet Lead Weathering

Environmental Awareness in plumbing

Effective working relationships in the

Plumbing industry

Basic Plumbing studies core underpinning

knowledge (Question paper) (QL)

Basic plumbing practical tasks

Gas Qualifications

CCN 1 Domestic Core Gas Safety CEN1

CKR1

HTR1

WTR1

CPA1

Energy Efficiency for Domestic Heating Unvented and

Vented Hot water Systems

Career Summary

Nov 2011 - Present SHPD Ltd

(Director)

Responsible for the day to day management of all plumbing, heating and drainage contracts and any

adhoc works across Kent & London. Key role; to get all works completed on time with no complaints

from the customer making sure that all works are completed to a high standard, making sure that any

waste is taken from site and disposed in an environmental friendly way.

2002 - Nov 2011

Heating, Plumbing and Drainage Engineer Waterways Kent Ltd

Responsible for carrying out day to day installation or maintenance of all types of plumbing, heating and

drainage installations assigned to me by the client or employer. Ensuring that works were completed

within the time scales given. Attendance of any emergency call outs given with the least disruption to the

client. As always being highly regarded by my employer I was always given the task to train all new

apprentices.

2000 -2002 Site Operative

Various Building/Motorway Maintenance Companies

Responsible for General day to day tasks assigned to me. This scope of works taught me self discipline,

communication and how to work effectively as a team member.

Personal Details

Good

Health

Full clean with motorcycle

Driving License

References available on request

Contact this candidate