Customer Service Real Estate

Location:

Posted:

May 26, 2013

Carleesa Martin

Loss Mitigation Negotiation Specialist Collections Services Representative

Top Performing loss mitigation specialist with more than 6 years’ experience fully servicing defaulted loans. Innovative

and resourceful consultant trained in all aspects of investor reporting and remitting. Subject Matter Expert responsible

for facilitating operational review process to identify risks inherent in the servicer base (Fannie Mae, Freddie Mac).

Experienced Analyst with demonstrated expertise in diverse mortgage systems (MSP/Fidelity, LPS, HSSN, WP2).

Areas Of Expertise

Database Administration Loan Modifications Repayment Plans

Contract Negotiation Commercial Real Estate Customer Service

Settlements Residential Real Estate Prospecting

Loss Mitigation Investment Consulting Buyer’s Agent

MS Office Suite Finance Purchase/Sale Transactions

Short Sales Management Overcoming Objections

Professional Profile

Loss Mitigation Negotiator III

Provide various home retention and liquidation options to mortgagors, investors, insure rs, clients, attorneys and agents in attempts

to avoid foreclosure while decreasing lo sses by producing consistent policies, practices and procedures. Provide excellent customer

service to the portfolio of customers by recommending productive solutions for difficult accounts. Plan strategies to provid e

knowledge and expertise to team memb ers regarding loan and insurance products, credit and delinquency decisions as well as

provide account servicing solutions. Maintain applicable compliance conformity relating to data integrity and risk management.

Demonstrate ability to handle and manage confidential material in a professional, highly ethical manner.

Professional History

PNC Mortgage, Jacksonville, Florida March 2011 – Present

JP Morgan Chase, Jacksonville, Florida February 2007 – November 2010

Customer Service Team Lead

Demonstrated strong supervisory skills in relationship management, communication and office management by creating dynamic

customer experiences through every aspect of the home loan process. Processed data in efforts to prepare monthly statements,

budgets and daily transaction reconciliation. Provided individualized training for new hires and departmental transfers. Ensured

client satisfaction by employing active listening skills to determine best course of action.

Professional History

Washington Mutual, Jacksonville, Florida August 2006 – February 2007

Tristar Managing Agency, Jacksonville, Florida August 2005 – April 2006

Education

Century College White Bear Lake, Minnesota

Associate of Science Degree (Computer Science)