Customer Service Management
Resume:
ABID HUSSAIN
Flat No. D-**, Kingsley West Wing, Bedford Square, Bedford View, Johannesburg 2007, SA
***********.******@*****.***
Profile
A hardworking, trustworthy and committed candidate with relevant educational qualifications within Commerce: extensive
career exposure to Hospital Patient Admissions Management, Business Management, Inventory Management and Customer
Service: sound business acumen, customer service and client-stakeholder management abilities: proactive leadership, liaison,
team collaboration, problem solving, decision-making, training and motivational capacities: effective communication, social
intelligence, documentation and computer skills: sound cross-cultural relations, flexibility and continuous professional
development competencies; aspire to broaden career within patient admissions and finance.
Key Skills
• Sound knowledge base within Commerce, with extensive career exposure to Hospital Patient Admissions
Management, Business Management, Inventory Management and Customer Service; proficient in handling
foreign trade/importation; experienced in strategic sourcing and purchasing; sound time management capacities;
strongly mindful in the implementation of the Joint Commission and International Accreditation (JCIA)
standards; strong analytical competencies particularly in assessing the financial needs of clients/patients; familiar
with ISO 900 Standards.
• Sound business acumen, customer service and client-stakeholder management abilities; efficient in the
management of company financial accounts; collaborates with other expert providers to ensure accuracy and
validity of transactions; meticulous in the implementation and checking of stock inventory and summary;
forecasts, communicates and delivers value to clients; efficient in cash/cheque, and plastic money collection and
turnover.
• Proactive leadership, liaison, team collaboration, problem solving, decision-making, training and motivational
capacities; assists and empowers staff to perform tasks impressively; coordinates with various networks within
and outside the organization to ensure effective and satisfactory delivery of care and support; represents and
develops tasks and work processes for desired outcome; works productively, drives engagement and
demonstrates presence as a member of a team.
• Effective communication, social intelligence, documentation and computer skills; connects to others in a deep
and direct way, senses and stimulates reactions and desired interactions; Skilled User of MS office, Admission,
Discharge and Transfer Module based on Oracle database; trained in medical transcription; demonstrates a
professional telephone etiquette.
• Sound cross-cultural relations, flexibility and continuous professional development competencies; operates in
different cultural settings; effective stress management capabilities.
Education and Qualification
1997
B - Commerce
University of Karachi, Pakistan
Professional Experience
Jun. 2012 - Present Manager
K. Azam Traders, South Africa
•
• Prepares and manages all company accounts in consultation with an accounting firm; handles imports and liaises
with clearing agency for clearing of import goods; handles all the queries of branches and suggests relevant
information.
• Maintains stock registers of all branches; helps sales staff in counting the available stock; prepares stock
summary report of the year; involves in strategic sourcing and purchasing, online software and equipment.
• Records entries to find the per message cost including centralized foreign trade units for billing to branches;
arranges the dispatch of all incoming and outgoing messages to various branches on daily basis; analyzes,
designs and formulates business reports; updates all company files related to SARS.
• Assists with sales staff in the preparation of purchase orders and requisitions for purchase of different stock
items; ensures timely management / reduction of overdue invoices; supports, educates and guides branches’ staff.
Oct. 1990 – Mar. 2012 Senior Officer Patient Admissions II
Aga Khan University Hospital, Pakistan
Patient Admissions Office
• Supervised the Patients Admissions Office; prepared daily, monthly and annual reports for management;
implemented and monitored the smooth operation and availability of staff at front desk round the clock to assist
internal and external customers; ensured strict compliance to office routine according to the JCIA (Joint
Commission and International accreditation) standards.
• Coordinated with nursing and faculty regarding patient care; represented department performance, goals and
objectives in hospital management meeting; coordinated with emergency department to expedite the admissions
and setting of patient admission priorities; liaised and coordinated with nursing unit on a daily basis to ensure
availability of beds and timely admission of all elective / direct / emergency patients.
• Ensured that patients are handled in a polite and professional manner by being courteous and caring so as the
patients have a positive impact and increase satisfaction when their admission process is completed; dealt with
different corporate clients and explained policies or understandings of AKUH with different companies.
• Ensured completeness and accuracy of collected documents; reported back on status of cases having financial
difficulties at the time of admission / discharge; analyzed the need for financial assistance and formulated a
strategy with the collaboration of financial counselors; collected and submitted cash, cheques, traveler cheques
and plastic money to assigned unit.
Additional Skills Training:
Dec. 2011 Supervisory Skills
Aga Khan University
Oct. 2010
JCIA Standards Manual
Aga Khan University
Dec. 2006 Service Excellence
Aga Khan University
Feb. 2005 Telephone Courtesy
Aga Khan University
Jul. 2001
Medical Transcription
Aga Khan University
Jul. 2000
Aga Khan University Get Acquainted to Medical Terminologies
Time and Stress Management
ISO 900 Standards
References:
Available upon request
Contact this candidate