Customer Service Engineer

Robert M. Cooper

**** **** ******, *********, ******** 21206

443-***-****

***************@*****.***

Objective: To secure a position that will allow me to make a positive contribution and provide an

opportunity for professional growth and advancement.

Qualifications: Over 25 years experience in electronics, specifically in the repair of office

machines.

EMPLOYMENT HISTORY:

2/2011 – Present Participant SCSEP/Catholic Charities Training Program

Assignment: The Zeta Center

Position: Receptionist

Duties: Greet clients, assist with swipe entry process, answer multi-line phone, take messages, assist with

light office duties, provide customer service to members and visitors.

11/2009 – 2/2011 Participant SCSEP/Catholic Charities Training Program

Assignment: The Sandtown Winchester Senior Center

Position: Multi-Purpose Aide

Duties: Provide assistance for vision impaired clients and others; relieve reception desk; assist with

special projects.

1992 – 1999 Kodak/Danka

Position: Field Engineer

Duties: Installed, repaired and retro-fitted mid-volume photocopiers in the field. Accounts included BGE,

John Hopkins University, Pentagon, Washington, DC.

1990 – 1992 Disposal Science, Inc.

Position: Regional Service Manager

Duties: Installed, repaired, retro-fitted hazardous medical waste machines. Trained hospital staff to use

hazardous waste machines. Territory throughout the US.

Military: United States Army, Military Police – Honorable Discharge

Education: Community College of Baltimore

AA – Business Management

AA – Electronic Technology

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