Human Resources Management

Mary L. Guerra, PHR (Connie)

**** **** *****, *******, ** 77008

Home – 713-***-****; Cell – 713-***-****

******@*****.***

PROFILE SUMMARY:

Bilingual administrative human resources professional with demonstrated skills in office administration,

payroll processing (utilizing ADP) and human resources administrative support. Proven abilities include

adapting to change, solving problems, organizing information for improved efficiency, communicating

effectively and maintaining customer relationships. Seeking an organization where my versatile

experience will add value.

TECHNICAL/LANGUAGE:

• Microsoft Office: Word, Excel, Outlook

• Oracle Human Resources Database

• XpressHR Onboarding web-based application, including E-Verify (KMS Software)

• OpenHire Recruiting Management/Applicant Tracking web-based application (SilkRoad)

• Proficient in English and Spanish

PROFESSIONAL EXPERIENCE:

Gulf Coast Window Covering, Houston, Texas– October 2012 to April 30, 2013

HR Generalist – servicing approximately 170 employees

• Posting open positions within the company

• New Hire orientation

• All/Pay payroll system to enter information on new hires

• Update employee information on All/Pay System

• Benefits – entering new hires into various plans, medical, dental & vision

• Updating benefit websites with any employee changes

• Reviewing benefit invoices and submitting for payment

• 401-K Administration

• Maintaining Personnel and Medical Files

• Assisting owners with employee issues

Stanford Financial Receivership, Houston, Texas - February 2009 to February 29, 2012

• Entrusted by U.S. District Court appointed Receiver to provide a wide range of problem solving

activities in the wind-down of operations from 3,000 employees to less than 35.

• Handle thousands of calls from former employees to provide answers regarding the termination

of health and welfare benefits, including COBRA, the 401(k) plan, unemployment claims, and

employment verification and assistance in a time of crisis.

• Perform General Ledger data entry in Peachtree Accounting software.

• Provide Accounts Payable support for payment of Receivership invoices.

• Process payroll (ADP) for eleven employees.

Mary L. Guerra – Resume

Page 2

• Download and import daily brokerage trailer data for commission management system.

• Respond to a wide variety of research requests on behalf of Receivership.

• Heavy record management activities, office close and relocation activities.

• Assist with reduction of work force from 3000 employees to less than 30.

• Provide human resources support for retained employees.

Stanford Financial Group Company, Houston, Texas - September 2001 to February 2009

Human Resources Associate - Provide HR Administrative support to 300+ employees

Staffing

• Prescreen and review resumes for Hiring Managers to review.

• Assist with drafting offer letters and related employment documents

• Request background checks and drug testing for candidates.

• Prepare and distribute notifications regarding staffing changes.

• Orient new hires ensuring that all payroll and benefit documents are completed.

• Process employee data updates for personal data, job changes, performance records,

compensation updates, organizational changes, and separations.

Benefits

• Answer questions and educate employees regarding extensive Health and Welfare benefits

program.

• Process all benefits enrollment and qualifying event change forms and enter medical enrollments

into benefit provider’s system.

• Interfaced with payroll and accounting department to process invoices for medical and flexible

spending accounts and conduct quality review.

• Assist employees in processing claims for workers compensation, short-term, and long-term

disability issues.

Employee Relations

• Assist with bi-monthly formal Training and Orientation program for both international and U.S.

employees (extensive 2 day program to educate and orient employees into the culture of the

organization). Interface with employees and speakers throughout the event as part of host team.

• Initial intake of employee concerns and issues for proper escalation and resolution.

• Entrusted to provide confidential support for organizational changes, reorganizations and

separations.

Compliance

• Provide employees and management guidance with questions regarding Company policies.

• Respond to individual state workforce agency inquiries and claims.

• Ensure full compliance with I-9 documentation procedures and record retention requirements.

• Maintain and retrieve highly organized employee records according to record retention

requirements.

• Review and process field office orders for marketing-related stationery products to ensure

compliance with FINRA regulations (as outlined in Company policies).

Mary L. Guerra – Resume

Page 3

Administration

• Provided administrative support to HR Directors and back-up support to Managing HR Director

for North America Region.

• Maintain calendar and schedule appointments, meetings, and conference calls.

• Assist with travel arrangements and process expense reimbursement reports.

• Review invoices for multiple vendor companies for accuracy and submit for payment.

• Answer heavy volume of incoming phone calls and email communications from multiple offices

throughout the U.S.

• Complete daily data management with systems such as Oracle HRIS, XpressHR Onboarding

system (including E-Verify) and Open Hire recruiting management/applicant tracking system.

• Complete employment verifications by phone or fax.

• Maintain office supplies and review invoices for payment

EDUCATION:

• University of Houston-Downtown (Major – Interdisciplinary Studies) – completed 50 college

credit hours

• Completed PHR Certification January 2011

Contact this candidate