Customer Service Quality Control

Rose Hernandez

** *. *********** ****. ******, Ohio 44202

440-***-****, ***********@*****.***

Skills/ Capabilities:

. Work well with everyone-team player, honest, dependable, open

minded, fast accurate learner

. Work well under stress and heavy workloads, Organized when multi-

tasking

. Proficient in CPU operation and various programs, willing to learn

new

. Knowledgeable of Quality control in manufacturing setting

. Leadership experience

Education:

Bryant& Stratton College Associates Applied Science- Business major

2009

Student Ambassador, Senate-Treasurer

The Volunteer Club, Literary Club

Work History:

Kelly Services Production Tech Lakeland, Florida

4/12- 9/12

. Inspect components

. Assemble then package products

. Fill out all paper work for product correctly before sending product

out

GC Services Customer financial services agent Lakeland, Florida

9/11-4/12

. Answer incoming calls (up to 90 per day)

. Assist customers with payment arrangements

. Take payments for accounts

. Restore customer's services

Summit Healthcare Customer Service Brecksville, Ohio

1/08-8/08

. Answer incoming calls (up to 90 per day)

. Assist patients with billing questions as well as complaints

. Bill patients' medical insurance accordingly

. Assist lawyers & employers with patient's medical records and

billing discrepancies

E-Blueprint Lakeside Receptionist Cleveland, Ohio

1/05-11/07

. Answer all incoming calls and route to requested personnel

. Ensured correct mailing of company outgoing goods/mail

. Accounts Payables

. Create monthly board meeting reports, file and scan monthly bills

and reports

Bryant & Stratton College Librarian Assistant Cleveland, Ohio

3/03-2/05

. Assist fellow student with researching techniques

. Sign books and magazines in &out

. Assist students with textbook ordering

. Filing of books

Royce Security-Security Supervisor for Fairview Hospital Cleveland, Ohio

12/00-2/01

. Scheduling of employee hours

. Ensure safety of grounds thru routine security rounds on all floors

of the hospital

. File all accident/ incident reports, and issued parking violations

Anchor Tool & Die Manufacturing Associate Cleveland,

Ohio 1/98-11/00

. Operate various machines, punch presses, and stamping as well as

robotic spot welders

. Quality control- perform routine inspection ensuring parts stayed

within specification

Contact this candidate