Manager Project

NECIA ROBERTSON, CLPM

*** ***** ***** ( San Jose, California 95123

831-***-**** ( *****.*********@*****.***

LOCALIZATION PROJECT MANAGER / TECHNICAL DOCUMENTATION MANAGER

Accomplished technical publisher, with more than 15 years of experience

producing critical publications and materials for organizations ranging

from a leading multinational software company to an innovator in the design

of headset technology. Expertly develop and deliver high quality

materials ranging from user guides and in-box documentation to online

tutorials, help systems, and training manuals. Adept communicator, known

for collaborating effectively with team members and stakeholders.

Consistently meet organizational objectives, with demonstrated record of

improving and streamlining documentation processes. Specialized expertise

in localization project management, both domestic and international. Key

strengths include:

Technical Writing, Publication & Documentation ( Team Leadership & Training

( Project Management

New Product Launches ( Process Improvements ( Budgeting & Costing ( Quality

Assurance

Software Beta Testing ( Vendor Management ( Technical Support &

Troubleshooting

Computer Generated Illustrations & Page Layouts ( Regulatory & Legal

Compliance

PROFESSIONAL EXPERIENCE

PLANTRONICS, INC., Santa Cruz, California ( 2006-Present

Designer, manufacturer and marketer of lightweight communications headsets,

telephone headset systems, and accessories for business and consumer

markets with $684M+ in revenues and 3,000+ employees worldwide.

Technical Publications Manager, Localization

Part of team of 3, working with product managers to create in-box

documentation (Getting Started Guide, Warranty, and Safety Guide) and

online user guides. Personally head up localization effort including

managing budget. Collaborate with outside translation company to deliver

products in 21+ languages around the world. Write content and create page

layout based on company's brand guidelines. Produce Quick Start Guide with

objective of getting end-user up and running by obtaining spec from UI

designers or asking questions of engineering team or program managers.

Also test equipment as a QA check. Work with technical support team to

identify major issues with products and ensure they are addressed in the

Getting Started guide. Check with Regulatory and Compliance department to

confirm product passes regulations needed to be sold in various countries.

Obtain certificates or regulatory numbers for inclusion on printed

material. Work with legal team on patent numbers and trademark symbols,

also to obtain approval for text used in safety guides.

. Created first localized glossary for company, drastically reducing the

need to make changes for common terms being used in others; currently

working on creating a localization style guide.

. Obtained buy-in from product managers to switch from traditional desktop

publishing to a Component Content Management System; company bought

system and saved 35% in translation costs and over 100 hours in page

layout time in 2 projects alone.

. Initiated daily check-in meetings to help set priorities for the day and

align team members.

. Owned SDL relationship and drove discussion between multiple groups

within Plantronics and SDL to reduce gaps and re-establish expectations.

. Participated in company wide Global Packaging System initiative by

supplying localization digital file production, offset printing,

prepress, and bindery expertise to core focus team.

ADOBE SYSTEMS INC., San Jose, California ( 1994-2006

Global leader in digital marketing and media solutions with $4.2B+ in

revenues and 10,000+ employees worldwide.

Group Production Manager

Directed production cycle for print and online user education publications

for entire Adobe line of products. Managed localization file hand-off,

schedules and resources, vendor relations and support. Maintained

terminology glossary and language style guide. Oversaw database and

negotiated solutions for bug resolution. Recruited and

NECIA ROBERTSON ( Page 2 ( *****.*********@*****.***

ADOBE SYSTEMS INC., continued. . .

managed relationships with translator vendors. Facilitated communications

with cross-functional teams comprising production artists and editors along

with technical, engineering, quality assurance, marketing communications,

and product personnel. Coordinated and coached efforts of 2 production

managers and a group of 12 direct reports.

. Created and evaluated localization test to develop vendor training

packages.

Production Manager

Managed daily production activities with oversight of 6 direct reports,

scheduled projects, and handed-off files for localization. Accountable for

bugs logged against collateral for domestic and international versions.

Senior Production Artist

Expanded responsibilities to designing and developing computer-generated

illustrations as well as approving bluelines and traveling to press checks.

Production Artist

Produced in-box documentation, user guides, online tutorials and help

systems, including materials for "Classroom in a Book" series for several

of Adobe's flagship products. Created technical training materials in

electronic formats for Adobe Acrobat 1.0 on CD-ROM and online. Performed

beta testing of software upgrades against documentation to ensure quality

and accuracy.

EDUCATION

Certificate, Localization Project Management

The Localization Institute

Certificate, Graphic Arts

Masters Institute

PROFESSIONAL AFFILIATION

Member, Project Management Institute

TECHNICAL PROFICIENCIES

Ms Word, Excel, PowerPoint, Adobe Photoshop, Illustrator,

FrameMaker, InDesign Acrobat and Distiller, Just Systems X-Metal,

SDL Translation Management System, Publication Manager, Condition Manager

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