Customer Service Construction

Jeffery Conklin

**** ******** ***** **********, ******* 32068 904-***-**** ****.*******@*****.***

To secure a challenging Network Admin position where my Associates in Network Systems

administration, three years of hands on IT experience and superb customer service experience

E will be utilized.

Education

• ITT Technical Institute, Jacksonville FL.

• Associates of Science in N, June, 2013

• Cumulative GPA 3.6

• Perfect Attendance

• Honors

Technical Skills

• •

Microsoft Operating Systems Proficient in Microsoft Office Suite

• •

Microsoft Networks Operating Systems I & II Network Standards and Protocols

• •

WAN Technology and Applications Migrations/Upgrades

• •

Network Technology & Service Integration Perform System Back Up

• •

Network Systems Management VMware

• •

Network Management and Security Build Personal Computer Systems

• •

Information Systems Security Management Wiring/Cable Terminations

• •

Firewall Configuration Level I Network Troubleshooting

• •

FTP/TCP/IP Active Directory

Professional Experience

Lowes Garden Center, Orange Park, FL February, 2013-Present

Customer Service-Garden Center

• Responsible for assisting customers with all lawn and garden related questions and answering them in a

professional manner.

• Assist customers with purchase decisions.

• Assist customers with loading purchases into vehicles.

• Maintain a clean and safe environment in the department.

• Interact with customers and fellow employees as to planning the day’s activities.

• Maintain moisture levels in foliage.

Private Computer Consulting, Jacksonville, FL December, 2010 – Present

Technical Consultant

Responsible for troubleshooting, and repairing individual PC workstations and peripherals.

Install wired and wireless networks including firewall configuration and TCP/IP routing.

Load and update Windows 7, Windows 8, Microsoft Suite, and virus protection software.

Troubleshoot and resolve connectivity issues.

Perform email set up and new user training.

Perform data backups and system scans; removing any detected viruses, spyware and malware.

Maintain hardware and software configuring and supporting local area network (LAN) and wide area (WAN) internet

systems.

McCall Service, Jacksonville, Florida September 2008 - November 2011

Pest Control Technician

• Responsible for providing structural pest control service to commercial and residential customers.

• Maintain established customer base by addressing customer issues and concerns during monthly scheduled visits.

• Set and confirmed scheduled customer service appointments.

• Conducted annual termite inspections as per the terms of the service agreement.

McCall Service, Jacksonville, Florida September 2008 - November 2011

Pest Control Technician (cont.)

• Maintained proper state issued documentation for all inspections.

• Applied Pre-Treats to new construction and Post-Treats to existing construction as needed.

W.R. Townsend Construction, Green Cove Springs, Florida June 2007 - September 2008

Dump Truck Driver

Jeffery Conklin

Résumé Page Two

• Responsible for transporting various construction materials to and from construction sites.

• Conducted daily Pre-trip and Post-trip inspections and completed related paperwork to ensure vehicle safety.

• Loaded and unloaded truck in a safe manner per commercial vehicle weight restrictions.

• Maintained all necessary documentation all load and truck activities.

Wayne Automatic Fire Sprinklers, Jacksonville, FL June 2003-June 2007

Automatic Fire Sprinkler Foreman

• Responsible for supervising 15-20 fitters and helpers on various new construction projects in Northeast Florida and

Southeast Georgia.

• Installed automatic fire suppression steel and plastic pipe per blueprints and NFPA regulations.

• Tested and trimmed newly installed systems to obtain Certificate of Occupancy.

• Communicated with other trades (such as plumbing, A/C, and electrical) on the jobsite where sprinklers where

located in relation to other trades.

• Attended and documented all meetings in relation to job.

• Read, understood, and followed all job timelines.

• Maintained material inventory for accuracy.

• Documented and executed all changes to final blueprints as necessary.

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate