Customer Service Sales
Resume:
Jamie Bommarito
Madison Heights, MI 48071
*****.*********@*****.***
Education:
Oakland University
LOCATION: Rochester, MI
DEGREE: Bachelor of Science in Nursing (Accelerated 2nd Degree)
Cornerstone University
LOCATION: Grand Rapids, MI
DEGREE: Master of Science in Management and Leadership
Michigan State University
LOCATION: East Lansing, MI
DEGREE: Bachelor of Science in Psychology
Acquired Skills:
Microsoft Office (Excel, Power Point, Word, Access, Outlook)
Policy and procedure development
Effective communicative skills
Business writing skills
Training and supervisory experience
Superior customer service
Problem solving skills
Effective time management
Work Experience:
Volkswagen (Dell)
LOCATION: Rochester Hills, MI
TITLE: Webmail/Correspondence Advocate
RESPONSIBILITIES: manage customers’
accounts, provide excellent customer service,
working knowledge of various in house
software programs, research and answer
employee and customer inquiries, generate
e-mails and letters
Volkswagen (Perot Systems)
LOCATION: Rochester Hills, MI
TITLE: Customer Care Advocate
RESPONSIBILITIES: manage customers’
accounts, provide excellent customer service,
working knowledge of various in house
software programs, answer
employee and customer inquiries
Comcast
LOCATION: Southfield, MI
TITLE: Residential Services Coordinator
RESPONSIBILITIES: maintain databases,
create commission reports, analyze and resolve
problems within the commissions database, initiate
and coordinate cable services for a variety of clients,
create a variety of reports to verify the level of
success our team provides to the company, extensive
use of Microsoft Office
Comcast
LOCATION: Sterling Heights, MI
TITLE: Auditor / Analyst
RESPONSIBILITIES: audit of work orders to
provide work order accuracy of employees,
assessment of accuracy trends, train employees
accordingly, creation and distribution of product
information, management of serviceable request
database, liaison between construction department
and call center, development of policies and
procedures, creation of reports, use of Data Warehouse
to pull and create trend and incentive reports, Provide
continuous stream of product and new technology
information to Call Center and Comcast customers,
research and answer a variety of questions for CAEs,
assistance with tracking and reporting CAE Incentive
Payouts monthly, working knowledge of various
in house software programs and Microsoft Office
Comcast
LOCATION: Sterling Heights, MI
TITLE: In Charge / Operations
RESPONSIBILITIES: manage call volume of the
call center, oversee phone activity of
approximately 300 employees, assist employees
with inquiries, take attendance, record
data, assist customers, verify computer
systems are running properly, search for
and report cable outages, compile reports,
working knowledge of Cable Data, Aspect, and IEX
Comcast
LOCATION: Sterling Heights, MI
TITLE: Customer Account Executive II
RESPONSIBILITIES: assist supervisors by
acting in their absence, assist and
train peers, manage customers’
accounts, make sales including upgrading
existing customers and bring on new clients,
provide excellent customer service, understand
and explain billing, take payments, provide
technical support, working knowledge
of various in house software programs, answer
employee and customer inquiries
Energy America
LOCATION: Centerline, MI
TITLE: Direct Sales Agent
RESPONSIBILITIES: door to door sales,
overcoming customer objections to close the sale,
building rapport with customer, meeting sales quotas,
traveling as required, creating and disbursing of
training materials, assisting in the training of new hires,
supervising new hires
Meijer
LOCATION: Madison Heights, MI
TITLE: Customer Service Representative
RESPONSIBILITIES: monetary transactions,
keep money drawer balanced and secure at all times,
provide customer service, answer all customer inquiries,
check prices of unmarked items, keep area clean and organized,
assist in training of new hires
References:
Available upon request
Contact this candidate