Medical Assistant Customer Service

Location:

Posted:

May 23, 2013

Beth-yan K. Reid

*********@*****.***

OBJECTIVE

To obtain a position as a Clinical Medical Assistant, where I can utilize my experience, skills, and training.

SKILLS

Medical Terminology Emergency Procedures Infection Control & Asepsis

Sterile Procedures Capillary Puncture Laboratory Procedures

10-Key Vital Signs H & P Examinations

Centrifuge Nutrition Basic Pharmacology

Injections EKG’s BLS/CPR & First Aid

EXPERIENCE

West Coast Clinical Trials ~ Cypress, CA 02/2011 – Present

Clinical Medical Assistant

Completes Check in and Checkout of patients.

Performs EKG’s, venipunctures, urine collection, vital signs.

Monitors meals and recreation activities for patients.

Renee Patel MD~ Downey, CA 10/ 25/2010 – 11/19/2010

CMA Externship

Verified patient’s insurance information.

Scheduled patient appointments

Made outbound calls of approximately 50 to schedule patients for follow-up appointments daily.

Computer Skills, Filing

Management/Charting of medical records

Vital signs, phlebotomy, centrifuge, autoclave, injections, and EKG’s.

American General Financial Services ~ Westminster, CA 05/2006 – 11/2009

Customer Account Specialist

Reconciled cash register

Provided excellent customer service in office and via telephone.

Resolved customer complaints

Successfully managed front desks tasks.

Processed personal loans.

Audited appraisal documents to ensure accuracy.

Managed approximately 50-75 inbound and outbound cold calls daily.

EDUCATION:

Lynwood Community Adult School 8/2011 – 10/2012

Licensed Vocational Nurse

Universal Schools & Colleges of Health & Human Services ~ Anaheim, CA 05/2010-10/2010

Clinical Medical Assistant Certificate of Completion

Long Beach City College ~ Long Beach, CA 09/2004 – 9/2006

General Studies