Customer Service Sales

Leah Nolan

***** ********* ** *** ** Temecula, CA 92591 619-***-**** **********@*****.***

Secure a position that will enable me to use my strong communication & organizational skills, customer service

background and my ability to work well with people.

Professional Experience

Rady Children Hospital, San Diego, CA 07/2010 to Present

Volunteer

• Consistently praised for efficient handling of administrative duties (e.g., answering phones, scheduling

appointments, maintaining medical records, patient processing, billing and bookkeeping)

• Demonstrated proficiency in taking patient medical histories and vital signs, as well as in performing venipuncture,

injections and various diagnostic procedures and ancillary tests

• Ensured the cleanliness, sanitation and maintenance of all facilities, exam rooms and equipment

• Helped implement practice’s quality assurance and control program. Efforts ensured compliance with HIPAA, CLIA

and OSHA regulations

• Reacted calmly and effectively in emergency situations, and added the personal, caring touch that immediately put

patients at ease

Shaft San Diego, San Diego, CA 02/2011 to 04/2011

Externship

• Handling of administrative duties (e.g., answering phones, scheduling appointments, maintaining medical records,

patient processing

• Ensured the cleanliness, sanitation and maintenance of all facilities, exam rooms and equipment

• Stocked rooms when needed

• Assisted in minor invasive procedures

• Assisted with patient follow ups

JcPenney, Temecula, CA 07/2011 to 05/2012

Sales Associate

• Provides prompt, courteous customer service

• Rings up all sales on cash register, properly and accurately handling money, checks and other types of payment

received for products sold

• Performs housecleaning duties necessary to maintain store cleanliness and basic upkeep and/or cleaning of all

equipment in the store

• Assists in maintaining proper inventory levels and shift audits

• Controls merchandise, cash shortages and other selling expenses

• Performs all duties with minimal supervision; may be required to work irregular hours, attend job related meetings

and perform other duties as assigned

Staples Office Supply, Temecula, CA 08/2012 to Present

Sales Associate

• Deliver Easy Sales and Service

• Maintain store presentation by following merchandise flow and presentation standards processes

• Determine and demonstrate understanding of customer’s needs

• Respond and resolve customer requests concerns

• Provide an inviting environment for the customers by maintaining a neat and clean area

• Adhere to all company policies procedures & safety standards

• Stay up to date on product information by completing training modules

• Perform other related duties as assigned

Education

UEI College Medical Assistant (CMA), San Diego, CA 07/2010 04/2011

Certified in First Aid & CPR, 09/22/2010 2012

HIPPA Certification 2010 2012

OSHA Certification 2010 2012

High School Diploma, Rancho Vista High School Temecula, CA, 06/2010

References Available Upon Request

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