Medical Assistant Customer Service
Resume:
Rocio Nava
Montebello, CA, 90640
323-***-**** E-mail: ********@*****.***
OBJECTIVE
To secure a responsible and challenging position that will allow me to
utilize my skills and obtain a position that would offer opportunities for
growth and advancement.
WORK HISTORY/ Experience
November 2012-Janurary 2013
Santa Anita Convalescent Hospital: Certified Nursing Assistant- assist
residents with daily living activities. Bathe residents, transport
residents, aid residents from bed to wheel chair, assist with feeding,
accompany residents, clean and sanitize rooms, document observations of
residents behavior, complaints or physical symptoms to nurse, apply clean
dressings,
April 2012-July 2012
White Memorial Medical Center Career Pathway Internship Program: Emergency
Department intern-Complete 120 hours of internship. Greet patients and
visitors. Provide information and directions. Transport patients. Assist
with clerical work in business offices, medical offices, nursing units,
food service offices and registration. Assist with translation. Provide
stocking assistance. Pick up and transport lab specimens for prompt
analysis. Provide customer service for patients, allowing hospital staff to
focus on efficient medical care. Visit with patients and offer them water,
magazines and other amenities. File and pull x-rays; copy and send reports.
June 2011-Janurary 2012
Clinca Mi Pueblo: Medical Assistant- Front and back office procedures:
taking patients vitals, weight, height, withdrawing blood, finger prick,
injections, explaining medication to patients, EKG scanning, answering
phones, filing, input patient information.
November 2009-Present
Coffee Bean and Tea Leaf: Barista-. Register. Set up for multiple stations.
Completed hands on training courses. Actively participate in promotions.
March 2008- October 2009
California State University Los Angeles Housing Services: Marketing
Assistant
Provided assistance with office tasks, in large part to the Housing
Marketing Coordinator. Created flyers for distribution, constructed
banners, and put together slideshows through power point for Housing
Channel. Covered for font desk clerk, and mail room.
January 2007- December2007
Party City: Sales Associate
Register. Assisted customers in locating desired supplies. Maintained
cleanliness and organization in store. Provided answers to customers, and
worked to assure satisfaction
May 2005- December2006
Holiday Inn: Banquet Captain
Catered special events, and meetings. Main contact at events, working
directly with guest and staff.
Assisted guest prior, during, and post banquet. Helped with scheduling of
employees. Organized
seating arrangement for events.
January 2006- April 2006
Santa Teresita Hospital. Georgette Tadros MD. Pediatrics: Medical Assistant
Worked front and back office. Check in patients and ensured proper
documentation was received.
Measured and took vital signs, when appropriate. Contacted health insurance
to verify accurate
information. Completed 160 hours of internship.
VOLUNTEER WORK
August 2008- August 2009
White Memorial Hospital-Labor and Delivery
Assist Nurses and Doctors with any help they may need with patients,
translation, changing the bed sheets, dressing and feeding the patients.
Order supplies from Central Services. Transport patients to different areas
throughout the Hospital, shadow nurses, deliver meals to patients, make
copies of medical forms, answer phones, and stock medical products in
designated areas.
EDUCATION
. Certified Nursing Assistant, El Monte-Rosemead Adult School, El Monte.
(November 2012-Janurary 2013)
. Pre-Nursing, East Los Angeles Community College, Los Angeles.
(September 2010-Present)
. Associates Degree in Social and Behavioral Sciences, Associates Degree
in Natural Sciences (June 2012)
. California State University of Los Angeles, Los Angeles. (June 2006-
June 2010)
. Medical Assistant Certification, Northwest College, Pasadena. (June
2006)
. High School Diploma, John Marshall High School, Pasadena. (June 2006)
SKILLS/ABILITIES
. Performing general office duties including but not limited to
answering telephones, scheduling appointments, maintaining and
retrieving medical records, filing, handling mail and completing all
nursing forms.
. Assisting in providing care to age specific patient population such as
adolescent, young adult, adult and older adult.
. Performing patient care duties within the scope of Medical Assistant
training. The duties include but are not limited to obtaining patient
history, collection of specimen, veni- puncture, injections, vital
signs, assisting with exams, charting, use & control of supplies and
applying sterile techniques.
. Safeguarding and respecting the patient's rights and confidentiality.
. Demonstrating the ability to perform and respond appropriately in
emergency situations.
. Developing and maintaining effective communication with patients,
families and other professionals to ensure on-going provision of
patient care.
. Acting as a patient advocate by using proper communication channels
until the problem is solved.
. Performing tasks and/ or interacting with patients, families, staff
and other personnel in a courteous, honest and compassionate manner.
. CPR certification
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