Customer Service Data Entry

Myosha Shorter

*** ******* **** ***** ? Pontiac, MI 48341 ? 248-***-**** ?

*******.**@*****.***

SUMMARY OF QUALIFICATIONS

Dedicated leader of servicing clients in accounting, banking, retail, and

any business administrative industry. Highly motivated to complete

projects in a timely manner. Quick to learn and create new techniques and

procedures. Effective management skills to help promote a positive working

environment.

EXPERIENCE

ABACUS SERVICE CORPORATION, Farmington Hills, MI

05/2011-08/2012

Intake Program Assistant / Contractor

. Ensured program customer files have required eligibility documents for

Federal funded programs: NWLB, Summer Youth, and RCAR.

. Communicated with customers in-person or via telephone concerning

intake requirements.

. Held responsible for data entry of TAA waivers, JET participation

hours, and Summer Youth participation into MIS (MichiganWorks!

Database).

. Maintained accurate data entry into CID-JobLink Customer Information

database and/or ARC- Microsoft Access database for JET, NWLB, and

Summer Youth.

. Administered communication with Department of Human Services for

verification of food/cash assistance within the required time frame

during the intake process.

. Key creator of Power-point presentations for JET 2012, Profiling 2012,

Summer Youth 2012 and other functional processes needed within the

office.

. Assisted and monitored JET participants with resumes, cover letters,

web-searching, and other technical computer problems at hand.

. Administered assessment testings: Workkeys, TABE, and Career Scope.

. Processed data files for Workforce Investment Act programs.

. Maintained the updates of customer files to forward to case

management.

TEMPORARY SCHOOL STAFF, Dearborn, MI 04/2010-

04/2011

Intake Program Assistant / Contractor

. Processed data files for Workforce Investment Act programs.

. Held accountable for state requirements and guidelines for

eligibility.

. Maintained the updates of customer files to forward to case

management.

. Trained and assisted fellow co-workers with questions and concerns.

. Ensured program customer files have required eligibility documents for

Federal funded programs: NWLB, Summer Youth, and RCAR.

. Communicated with customers in-person or via telephone concerning

intake requirements.

. Administered assessment testing: Workkeys, TABE, and Career Scope.

OAKLAND SCHOOLS, Waterford, MI 03/2009-

04/2010

Intake Program Assistant / Contractor

. Processed data files for Workforce Investment Act programs.

. Held accountable for state requirements and guidelines for

eligibility.

. Key developer of summer youth employee tracking spreadsheet.

. Key developer of customer service tracking spreadsheet for office use.

. Maintained the updates of customer files to forward to case

management.

. Trained and assisted fellow co-workers with questions and concerns.

. Administered assessment testing: Workkeys, TABE, and Career Scope.

SNELLING PERSONNEL SERVICES, Auburn Hills, MI

03/2008-03/2009

Administrative Assistant

. Administered T.A.B.E. and Career Scope adult screening assessments to

Workforce Investment Program (WIA) customers.

. Created and developed excel spreadsheets for various departments for

accurate data services.

. Held responsible for data entry of WIA notices, pre-applications, and

WIA registrations.

. Second certified summer youth client files according to Federal

Government and State requirements.

. Trained new employees/contractors with data entry and other office

tasks.

WAL-MART STORES, INC., Rochester Hills, MI

01/2003-03/2008

Department Manager & Jewelry Sales Associate

. Held responsible for department price changes and seasonal

arrangements of merchandise.

. Maintained appropriate sale signs and promotional signing within

assigned department.

. Trained new department managers and sales associates on merchandise

procedures.

. Assisted customers with shopping needs and questions.

. Maintained awareness of shrinkage items and activity for loss

prevention.

. Assisted other department managers with price changes and

merchandising.

EDCOR DATA SERVICES, Auburn Hills, MI 05/2001-

08/2002

Employee Service Representative

. Assisted contracted company clients with tuition reimbursement

program.

. Held responsible for reporting reimbursement payment reports to client-

company management.

. Audited and approved applications and payments for accuracy.

. Produced team daily productivity reports for management.

. Accountability of processing 100+ documents daily.

. Trained new service representatives on individual client company'

eligibility requirements.

ACCOUNTEMPS, Southfield, MI 02/2000-

02/2001

Staff Accountant/Office of Chapter 13 Trustee Bankruptcy

. Produced bank receipts reports for office auditor.

. Created quarterly reports of incoming/outgoing checks for office

tracking purposes.

. Completed year-to-date report of attorney fees and debtor cases.

. Reviewed and ensured accuracy of payments made on closed debtor case

files.

. Assisted with payroll processing of employee timesheets when needed.

SUPERIOR CONSULTANT HOLDINGS, INC., Southfield, MI

12/1998-07/2000

Staff Accountant

. Held responsible for tracking project management reports daily.

. Maintained monthly and quarterly reports for selective client

projects.

. Prepared, corrected, and data-entered journal entries for monthly

closing and other adjustments.

. Ensured accuracy of billable consultants' expense reports, timesheets,

labor classes, and rates.

. Held responsible for billing invoices to contractual companies

according to contract guidelines.

. Maintained budgets for 8 or more clients at a time.

. Assisted with accounts receivables/payables when needed.

EDUCATION

. Walden University-Online Business Accounting &

Technology 2011-2012

. University of Phoenix, Phoenix, AZ Business Accounting 2008

. The Academy of Court Reporting, Clawson, MI Paralegal Studies 2007-

2008

. Michigan State University, East Lansing, MI Business Accounting

1990-1994

COMPUTER SKILLS

. Microsoft 2010: Word, Excel, Access, PowerPoint, and Outlook, Windows

XP, Vista, Windows 7.

. Accounting software: Solomon IV, Lotus 1-2-3, Chapter 13 Accounting

Systems.

. Westlaw Research Systems, LexisNexis, CID-Customer Service Systems,

MIS-MichWorks! Database.

REFERENCE: Professional references are available upon request.

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