Customer Service Sales

Jessenia Ugalde

? **** SW **rd Street Oklahoma City, OK. 73159 ? 405-***-**** ?

**************@*****.***

Professional Summary

Hard working and driven while able to adapt in diverse retail and/or

customer service environments.

Skills

Exceptional customer service Able to speak, read, and write in

Cash register familiarity Spanish

Customer service-oriented Multi-line phone operation proficiency

Reliable and punctual

Cash flow management Credit card processing

MS Windows proficient

Quick learner

Work History

OU Children's Hospital Oct.

2011 - April 2013

Diet Office Operator

Effectively managed a high-volume of inbound and outbound patient calls.

Managed high call volume with tact and professionalism.

Acted professionally and patiently when addressing negative patient

feedback.

Established and maintained thorough nutritional records and information for

each patient admitted.

Instructed clients in proper meal choices according to their diet's

specifications.

Sam's Club May

2012 - July 2012

Cashier

Completed all cleaning, stocking and organizing tasks in assigned sales

area.

Operated a cash register for cash, check and credit card transactions.

Alerted customers to upcoming sales events and promotions.

Community Thrift Store

Jan. 2011 - July 2011

Cashier/Stocker

Operated a cash register for cash and credit card transactions.

Identified potential shoplifters and alerted management.

Stocked and replenished merchandise according to store merchandising

layouts.

Education

Oklahoma City Community College

Currently Attending

Going for Associates Degree in Pre-Bachelors Nursing degree

U.S. Grant High School

May 2011

Graduated with a 3.9 GPA

References

Available upon request.

Contact this candidate