Project Manager Engineer

JUAN A. MATTHEW

** ********* ****, ******* ** ***10

C 914-***-**** **********@***.***

OBJECTIVE

I am an IT professional seeking a challenging position, where I can apply my strong analytical, leadership and communication skills in order to contribute to the overall success of the company.

EDUCATION

Mercy College – Dobbs Ferry, New York April 2007

Master of Business Administration, Finance - GPA: 3.67

The City College of New York - City, NY June 2004

B.E., Electrical Engineering - GPA: 3.03

TECHNICAL SKILLS

Operating Systems: Windows XP

Technical Components: SQL, XML, XSL, EDI

Software Applications: MS Word, Excel, PowerPoint, Access, Project, Visio, Netsuite, Jira, OpenAir

EXPERIENCE

TradeCard - New York, NY 05/10-Present

Project Manager

1. Oversee customer implementation projects from a Operations, Technology, and Vendor Activation perspective using Agile methods.

2. Facilitate Kick Off session at the customer site to scope and define the project

3. Manage involvement of customer, including across departments and locations as needed

4. Manage a team of Business Analysts, Developers and QA testers to make sure projects are on time and under budget

5. Develop and maintain project plans

6. Track and manage outstanding issues and actions

7. Conduct detailed workflow and business reviews, providing consultation for optimization

8. Conduct opportunity assessments, develop ROI analyses

9. Participate in pre-sales activities

10. Work with internal departments to design and implement customer projects

11. Communicate status internally, to the project team, and externally with the customer and any other involved parties regularly

12. Coordinate within TradeCard's regional offices and partners

Donovan Data Systems - New York, NY 01/08-05/10

Product Developer

1. Work on the development of BrandOcean, a web based application used for production accounting and project planning.

2. Demo BrandOcean to prospective clients and internal users

3. Perform a client needs assessment use that to create functional requirements and specification documentation

4. Serve as a project lead for BrandOcean client install and remain afterwards as the point person for all client issues and feature requests

5. Provide second-line support to BrandOcean clients and internal users: Problem solve and respond to product questions/issues, and escalate as necessary

6. Train users on BrandOcean

7. Manage the development of Computer based training programs such as the e learning module for client and internal use

8. Create product document documentation, such as quick reference cards, set up guides, user guides and Visio workflow diagrams

9. Analyze the business and technical needs for a project and apply this knowledge when designing and testing new products/features

10. Test new software and bug fixes

11. Create test plans for both manual and QA testing

12. Meet weekly with the programmers and the help desk to discuss defects and other client issues

13. Manage help desk resources for manual testing

14. Manage the custom PDF development and deployment process

MTA Metro North Railroad - White Plains, NY 10/04-01/08

Assistant Engineer, Operations Support

1. SDLC (Systems Development Lifetime Cycle) of AMS (Asset Management System), an Oracle based system

2. Technical documentation of AMS

3. Responsible for testing, troubleshooting and data verification of AMS

4. Perform system audits and employee safety audits for proper controls and functionality

5. Debug the system by finding bugs and modules that worked improperly

6. Suggest system enhancements and assist in their implementation/compliance to company policies and procedures

7. Act as a liaison between senior management and other departments for system issues

8. Instruct/train Foreman and other employees in the use of AMS

9. Counsel employees on proper safety procedures

10. Attend equipment failure review meetings with vendor to and develop solutions for warranty issues

11. Prepare and present PowerPoint presentations to directors and other senior management on equipment and project status

12. Create reports on the performance and the efficiency of the equipment

13. Create reports to claim all warranty work performed and warranty parts used on the equipment

References available upon request

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